Check your landlordLandlord
Castle Point Borough Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 5
- September 2022 to April 2026
- Maladministration found
- 4 of 5
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 5 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 2 |
| Partial maladministration | 2 |
| Reasonable redress | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 4 |
| Apology | 2 |
| Other | 2 |
| Repairs | 2 |
| Case Review | 1 |
| Take Specific Action (non-repair) | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 3 | 3 | |
| Repairs (includes damp and mould) | 3 | 3 | |
| Estate Management | 1 | 0 | |
| Health and Safety (inc. building safety) | 1 | 1 | |
| Moving/ | 1 | 1 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2022 | 2 | 1 | |
| 2023 | 0 | 0 | |
| 2024 | 0 | 0 | |
| 2025 | 2 | 2 | |
| 2026 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name.
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
1,508 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 69%
- Stage 2 answered on time
- 75%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 5The 5 most recent of 5 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 14 April 2026Case 202522516 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s handling of: Her request to be permanently rehoused. A leak and associated repairs. Reports of ongoing damp and mould. Asbestos in the property. Other repairs. The associated complaint.”
Orders or recommendations: Apology, Compensation, Other, Repairs, Take Specific Action (non-repair)
- 20 August 2025Case 202305588 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation, Repairs
- 31 March 2025Case 202403123 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about damp and mould in her property.”
Orders or recommendations: Compensation, Other
- 12 December 2022Case 202203862 · Secure TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of theft and his request to install CCTV equipment in the communal kitchen.”
- 15 September 2022Case 202017467 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns regarding: repainting her bin cupboard storage door; its programme of planned works, including repainting her property; its call handler’s behaviour.”
Orders or recommendations: Compensation
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