Check your landlordLandlord
Canterbury City Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 13
- March 2021 to April 2026
- Maladministration found
- 69%
- 9 of 13 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 13 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 3 | 23% |
| Partial maladministration | 6 | 46% |
| Reasonable redress | 1 | 8% |
| No maladministration | 1 | 8% |
| Outside jurisdiction | 2 | 15% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 9 |
| Take Specific Action (non-repair) | 6 |
| Apology | 5 |
| Policy Review | 4 |
| Repairs | 4 |
| Case Review | 2 |
| Other | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 6 | 6 | |
| Repairs (includes damp and mould) | 4 | 4 | |
| ASB/ | 3 | 3 | |
| Health and Safety (inc. building safety) | 3 | 2 | |
| Moving/ | 2 | 1 | |
| Estate Management | 1 | 0 | |
| Financial | 1 | 1 | |
| Information and data management | 1 | 1 | |
| Planned Works | 1 | 0 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 2 | 1 | |
| 2022 | 2 | 1 | |
| 2023 | 0 | 0 | |
| 2024 | 3 | 2 | |
| 2025 | 4 | 4 | |
| 2026 | 2 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
5,523 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 5
- Findings
- 12
- Maladministration findings
- 8
- Maladministration rate (share of findings)
- 67%
- Severe maladministration findings
- 0
- Compensation ordered
- £2,200
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
5,130 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 52.6%
- Stage 2 answered on time
- 56.8%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 13The 10 most recent of 13 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 1 April 2026Case 202501668 · Secure TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the kitchen renovation works and the associated damage.”
- 26 January 2026Case 202339997 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Damp in the property. Window repairs. We have also considered the landlord’s complaints handling.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 25 November 2025Case 202507819 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord had not met its stage 1 complaint response in time, did not set out an extension to respond, and had not set out learnings or compensation for the delay.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 26 August 2025Case 202348393 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of a radiator pipework leak and request for compensation for damages resulting from the leak. Associated formal complaint.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 4 March 2025Case 202403136 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: reports of damp and mould. concerns about exposure to asbestos. subsequent complaint.”
Orders or recommendations: Compensation, Policy Review, Repairs, Take Specific Action (non-repair)
- 31 January 2025Case 202109390 · Secure TenancyPartial maladministration
Orders or recommendations: Apology, Case Review, Compensation, Repairs
- 22 April 2024Case 202202145 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to a request to remove moss from the roof.”
Recommendations: Case Review, Take Specific Action (non-repair)
- 22 March 2024Case 202303492 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. The Ombudsman has decided to consider: The landlord’s complaint handling. The landlord’s record keeping.”
Orders or recommendations: Apology, Compensation, Policy Review, Take Specific Action (non-repair)
- 26 February 2024Case 202204212 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the bathroom. The landlord’s handling of the resident’s concerns about the asbestos tiles under the lounge flooring. The landlord’s handling of the kitchen…”
Orders or recommendations: Compensation, Other, Policy Review, Repairs
- 11 August 2022Case 202011397 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of the resident’s reports of damage to her belongings. The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of rubbish removal.”
Orders or recommendations: Apology, Compensation, Policy Review
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