Check your landlordLandlord
Cannock Chase District Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 3
- March 2022 to April 2024
- Maladministration found
- 2 of 3
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 3 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Partial maladministration | 2 |
| Outside jurisdiction | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 2 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 2 | 2 | |
| ASB/ | 1 | 1 | |
| Financial | 1 | 1 | |
| Occupancy Rights | 1 | 0 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2022 | 2 | 2 | |
| 2023 | 0 | 0 | |
| 2024 | 1 | 0 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name.
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
5,014 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 93.3%
- Stage 2 answered on time
- 100%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 3The 3 most recent of 3 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 5 April 2024Case 202226366 · Assured TenancyOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the landlord's handling of the resident's reports of intimidation by its rent collection officer.”
- 8 August 2022Case 202106467 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The resident has complained about: The landlord’s response to reports of ASB and counter allegations. The landlord’s handling of his concerns about staff conduct.”
Orders or recommendations: Compensation, Staff Training
- 31 March 2022Case 202109327 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The resident has complained about the landlord’s response to her reports of a dark patch on her property. The resident has also complained about the landlord’s response to her request for compensation for injuries she reported sustaining while attempting…”
Orders or recommendations: Compensation
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