Check your landlordLandlord
Camden Council
Also published by the Ombudsman as: London Borough of Camden Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 225
- December 2020 to June 2026
- Maladministration found
- 88%
- 199 of 225 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 3
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 7 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 225 rulings.
The Ombudsman has published further reports or orders about this landlord
Further investigation report, published 28 November 2024. Read the report
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 3 | 1% |
| Maladministration | 126 | 56% |
| Partial maladministration | 70 | 31% |
| Reasonable redress | 3 | 1% |
| No maladministration | 12 | 5% |
| Outside jurisdiction | 10 | 4% |
| Mediation | 1 | 0% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 200 |
| Apology | 135 |
| Take Specific Action (non-repair) | 98 |
| Repairs | 53 |
| Case Review | 35 |
| Other | 32 |
| Policy Review | 28 |
| Staff Training | 24 |
| Process Change | 21 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 153 | 147 | |
| Repairs (includes damp and mould) | 130 | 121 | |
| ASB/ | 44 | 40 | |
| Financial | 24 | 23 | |
| Estate Management | 18 | 14 | |
| Moving/ | 17 | 15 | |
| Information and data management | 9 | 9 | |
| Health and Safety (inc. building safety) | 8 | 8 | |
| Occupancy Rights | 2 | 1 | |
| Planned Works | 1 | 1 |
A ruling can have more than one category tag. 22 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 1 | 1 | |
| 2021 | 19 | 15 | |
| 2022 | 18 | 8 | |
| 2023 | 31 | 30 | |
| 2024 | 49 | 46 | |
| 2025 | 80 | 73 | |
| 2026 | 27 | 26 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 data table. Its report on this landlord is not online.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
Home count not available: the Ombudsman has not published a 2025-26 report for this landlord online.
- Determinations (cases decided)
- 108
- Findings
- 229
- Maladministration findings
- 182
- Maladministration rate (share of findings)
- 81%
- Severe maladministration findings
- 7
- Compensation ordered
- £67,029
Name in the Ombudsman’s report: London Borough of Camden Council.
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
23,257 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 89.3%
- Stage 2 answered on time
- 52.8%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
Name in the Regulator’s data: London Borough of Camden Council.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 225The 10 most recent of 225 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 18 June 2026Case 202413678 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s reports that the lifts in the building were out of service and she had no hot water. We have also considered the landlord’s handling of the complaint.”
Orders or recommendations: Apology, Compensation
- 26 May 2026Case 202429579 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Leaks and the resulting damp, mould, and damage. The complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 19 May 2026Case 202532561 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the: Resident’s concerns about her windows. Complaint.”
Orders or recommendations: Apology, Compensation
- 30 April 2026Case 202541121 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The heating issues. The associated complaint.”
Orders or recommendations: Apology, Compensation, Other, Take Specific Action (non-repair)
- 30 April 2026Case 202453391 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: Water leaks into the property. The resident’s complaint.”
Orders or recommendations: Apology, Compensation, Repairs
- 28 April 2026Case 202527520 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s handling of: Leaks including damp and mould. The associated complaint.”
Orders or recommendations: Apology, Compensation
- 24 April 2026Case 202405194 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to a mice infestation and request for private treatment reimbursement. Complaint handling.”
Orders or recommendations: Apology, Compensation, Policy Review
- 24 April 2026Case 202335284 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: a) Report of a wastewater leak into the kitchen. b) Complaint handling.”
Orders or recommendations: Apology, Compensation
- 2 April 2026Case 202425657 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of: the repair to the stopcock the associated complaint”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 31 March 2026Case 202346577 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s reports that lime trees in the front and back gardens had caused damage to the property. The landlord’s handling of the complaint.”
Orders or recommendations: Apology, Compensation, Other
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