Check your landlordLandlord
Cambridge City Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 11
- March 2021 to October 2025
- Maladministration found
- 64%
- 7 of 11 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 11 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 5 | 45% |
| Partial maladministration | 2 | 18% |
| Reasonable redress | 1 | 9% |
| No maladministration | 3 | 27% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 8 |
| Apology | 3 |
| Repairs | 3 |
| Take Specific Action (non-repair) | 2 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| ASB/ | 4 | 2 | |
| Managing Relations | 4 | 4 | |
| Repairs (includes damp and mould) | 4 | 4 | |
| Moving/ | 3 | 2 | |
| Estate Management | 2 | 1 | |
| Health and Safety (inc. building safety) | 1 | 1 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 4 | 1 | |
| 2022 | 1 | 1 | |
| 2023 | 0 | 0 | |
| 2024 | 4 | 3 | |
| 2025 | 2 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
8,805 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 3
- Findings
- 6
- Maladministration findings
- 5
- Maladministration rate (share of findings)
- 83%
- Severe maladministration findings
- 0
- Compensation ordered
- £1,150
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
7,719 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 82.2%
- Stage 2 answered on time
- 60%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 11The 10 most recent of 11 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 10 October 2025Case 202324956 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about how the landlord handled the resident’s: Reports of outstanding repairs at the property. Associated complaint.”
Orders or recommendations: Compensation, Repairs
- 13 June 2025Case 202230973 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about: Repairs to ceilings in the property. The associated complaint.”
Orders or recommendations: Apology, Compensation
- 18 December 2024Case 202307393 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the garden. Associated formal complaint.”
Recommendations: Compensation, Take Specific Action (non-repair)
- 8 November 2024Case 202337027 · Secure TenancyMaladministration
Orders or recommendations: Take Specific Action (non-repair)
- 19 February 2024Case 202223994 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of repairs to the communal door. The Ombudsman has also reviewed the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs
- 31 January 2024Case 201913783 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about: The landlord’s handling of the resident’s reports of issues with the condition of the property. The landlord’s response regarding safeguarding and the suitability of the property The landlord’s response to the resident’s reports of…”
Orders or recommendations: Compensation
- 4 October 2022Case 202203164 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s response to the resident’s concerns about her bathroom refurbishment. The landlord’s handling of the associated complaint.”
Orders or recommendations: Compensation, Repairs, Staff Training
- 18 August 2021Case 202010402 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: request for a housing transfer; reports of antisocial behaviour (ASB).”
- 4 August 2021Case 202010811 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of: repairs at the resident’s property. the resident’s request for an adaptation to the bath. the resident’s reports of a rat infestation in his loft; and the resident’s concerns of potential asbestos in the…”
Orders or recommendations: Apology, Compensation
- 29 July 2021Case 202001801 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of his neighbour’s barking dog.”
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