Check your landlord

Independent site, not the Housing Ombudsman. To complain about your landlord, see how to complain.

Landlord

Brunelcare

Type not given by the OmbudsmanData as of 16 October 2026Latest ruling 31 October 2024

Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.

Key figures

Rulings published
1
October 2024 to October 2024
Maladministration found
0 of 1
ruling with severe maladministration, maladministration or partial maladministration
Severe maladministration
0
the Ombudsman’s most serious finding

All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.

Open the full interactive viewSee, filter and share all 1 ruling.

What the Ombudsman decided

Rulings by outcome
OutcomeRulings
No maladministration1

“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.

Orders or recommendations

No orders or recommendations are tagged in these rulings.

What each tag means

What the complaints were about

Rulings by category, with the number where maladministration was found
CategoryRulingsMaladministration foundBar chart
Estate Management10

A ruling can have more than one category tag.

Rulings by year

Rulings by year, with the number where maladministration was found
YearRulingsMaladministration foundBar chart
202410

Calendar years, by the date printed on each ruling.

Size and complaint rates

No Ombudsman 2025-26 report is published under this name.

Regulator of Social Housing, 2024/25

Tenant Satisfaction Measures, year to 31 March 2025.

1,128 homes owned social rent and shared ownership, 31 March 2025

Stage 1 answered on time
88.3%
Stage 2 answered on time
100%

“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.

The landlord’s own satisfaction results page (may now show 2025/26 figures)

Latest rulings

See and filter all 1

The single most recent of 1 published ruling. Each links to the full ruling on the Ombudsman’s website.

  1. 31 October 2024Case 202230790 · Assured Tenancy
    No maladministration
    What the complaint was about (from the ruling)

    “The complaint is about the landlord’s handling of its decision to remove wall mounted air fresheners from communal areas in the property, and its refusal to reinstate them.”

    Estate Management
    Read the full ruling (case 202230790, on the Ombudsman’s website)Report a problem with this ruling

What you can do next

  1. Report the problem to your landlord. Keep photos and dates.
  2. Not fixed? See how to make a complaint, step by step.
  3. Unhappy with your landlord’s final answer? Contact the Housing Ombudsman free on 0300 111 3000 or info@housing-ombudsman.org.uk.
  4. Free advice: Shelter: damp and mould in social housing · Citizens Advice: repairs if you rent from a council or housing association.

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