Check your landlordLandlord
Broxtowe Borough Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 22
- February 2021 to May 2026
- Maladministration found
- 55%
- 12 of 22 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 22 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 7 | 32% |
| Partial maladministration | 5 | 23% |
| Reasonable redress | 2 | 9% |
| No maladministration | 3 | 14% |
| Outside jurisdiction | 4 | 18% |
| Mediation | 1 | 5% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 12 |
| Take Specific Action (non-repair) | 8 |
| Apology | 6 |
| Repairs | 4 |
| Case Review | 3 |
| Other | 2 |
| Policy Review | 1 |
| Process Change | 1 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 10 | 6 | |
| Managing Relations | 9 | 6 | |
| Estate Management | 4 | 1 | |
| Financial | 2 | 2 | |
| ASB/ | 1 | 1 | |
| Information and data management | 1 | 1 | |
| Moving/ | 1 | 0 | |
| Occupancy Rights | 1 | 0 |
A ruling can have more than one category tag. 5 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 5 | 2 | |
| 2022 | 3 | 1 | |
| 2023 | 4 | 3 | |
| 2024 | 3 | 3 | |
| 2025 | 5 | 2 | |
| 2026 | 2 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
4,708 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 6
- Findings
- 12
- Maladministration findings
- 7
- Maladministration rate (share of findings)
- 58%
- Severe maladministration findings
- 0
- Compensation ordered
- £3,500
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
4,383 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 61.2%
- Stage 2 answered on time
- 100%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 22The 10 most recent of 22 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 14 May 2026Case 202502523 · Secure TenancyOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about changes to the Right to Buy scheme.”
- 2 April 2026Case 202533547 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of the resident’s reports of ASB, including noise disturbance. The landlord’s handling of the resident’s subject access request. We have also considered the landlord’s handling of the complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 22 December 2025Case 202343469 · Secure TenancyOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s concerns about its nearby building development.”
- 28 August 2025Case 202415587 · Secure TenancyReasonable redress
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s handling of boiler repairs.”
Recommendations: Staff Training, Take Specific Action (non-repair)
- 30 May 2025Case 202330775 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord's: Handling of reports of a drain blockage. Complaint handling.”
Orders or recommendations: Apology, Compensation
- 31 January 2025Case 202225014 · Secure TenancyMediation
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Damp and mould. A vermin infestation in the loft. The level of insulation in the loft.”
- 30 January 2025Case 202408760 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of: Defective storage heaters. Damp and mould.”
Orders or recommendations: Apology, Compensation, Other, Repairs
- 19 December 2024Case 202311275 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of various repairs including: damp and mould, a leak in the bathroom, the kitchen ceiling, and repairs to radiators, windows, and doors.”
Orders or recommendations: Compensation, Repairs
- 24 October 2024Case 202407294 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s response to the resident’s complaint about its handling of reports of damp and mould, and associated repairs.”
Orders or recommendations: Apology, Case Review, Compensation, Repairs, Take Specific Action (non-repair)
- 27 June 2024Case 202333724 · Secure TenancyPartial maladministration
Orders or recommendations: Compensation, Take Specific Action (non-repair)
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