Check your landlordLandlord
Bromsgrove District Housing Trust Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 13
- April 2021 to May 2026
- Maladministration found
- 54%
- 7 of 13 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 13 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 5 | 38% |
| Partial maladministration | 2 | 15% |
| Reasonable redress | 1 | 8% |
| No maladministration | 4 | 31% |
| Outside jurisdiction | 1 | 8% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 6 |
| Apology | 4 |
| Other | 4 |
| Take Specific Action (non-repair) | 2 |
| Repairs | 1 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 11 | 6 | |
| Financial | 5 | 3 | |
| Managing Relations | 5 | 4 | |
| Moving/ | 4 | 3 | |
| ASB/ | 1 | 0 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 2 | 0 | |
| 2022 | 1 | 1 | |
| 2023 | 4 | 2 | |
| 2024 | 2 | 1 | |
| 2025 | 1 | 1 | |
| 2026 | 3 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
4,374 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 3
- Findings
- 8
- Maladministration findings
- 5
- Maladministration rate (share of findings)
- 71%
- Severe maladministration findings
- 0
- Compensation ordered
- £3,512
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
4,098 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 90.6%
- Stage 2 answered on time
- 96.4%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 13The 10 most recent of 13 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 26 May 2026Case 202540715 · Assured Shorthold TenancyOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: building work associated with a disabled facilities grant. the standard of the repairs carried out to the main property.”
- 24 February 2026Case 202517937 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated complaint.”
Orders or recommendations: Apology, Compensation, Repairs
- 15 January 2026Case 202448324 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to concerns about: The condition of the property upon letting. Reports of damp, mould, water ingress, and repairs to the property. Refund for damaged items and excessive heating costs. The complaint.”
Orders or recommendations: Apology, Compensation, Other
- 6 November 2025Case 202447551 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Associated complaint.”
Orders or recommendations: Other
- 29 February 2024Case 202215495 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of the resident’s application for rehousing. The landlord’s handling of the resident’s reports of antisocial behaviour.”
- 8 February 2024Case 202221811 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Communication about damp, mould, and condensation during the resident’s mutual exchange. Handling of repairs following the mutual exchange including damp and mould.”
Orders or recommendations: Apology, Compensation, Other
- 26 August 2023Case 202200932 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the amount of compensation offered by the landlord for the resident’s experience during the refurbishment of the kitchen at the property.”
Orders or recommendations: Compensation
- 15 June 2023Case 202122741 · Assured Shorthold TenancyPartial maladministration
Orders or recommendations: Apology, Compensation, Staff Training
- 16 May 2023Case 202205923 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s response to the resident’s queries regarding: Her request for it to provide a double oven in the property. The landlord installing some kitchen units which did not match the existing units. The length of time taken for…”
- 27 February 2023Case 202127870 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s: handling of reports of historic damp and mould issues in the resident’s bathroom; handling of the resident’s request to be compensated for the cost of replacing their bathroom; communication regarding who is…”
Recommendations: Take Specific Action (non-repair)
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