Check your landlordLandlord
Broadland Housing Association Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 10
- August 2022 to November 2025 · 1 without a date
- Maladministration found
- 80%
- 8 of 10 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 10 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 4 | 40% |
| Partial maladministration | 4 | 40% |
| No maladministration | 2 | 20% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 8 |
| Apology | 7 |
| Staff Training | 4 |
| Take Specific Action (non-repair) | 3 |
| Other | 2 |
| Case Review | 1 |
| Policy Review | 1 |
| Process Change | 1 |
| Repairs | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 7 | 6 | |
| Repairs (includes damp and mould) | 6 | 4 | |
| ASB/ | 2 | 2 | |
| Health and Safety (inc. building safety) | 2 | 2 | |
| Moving/ | 2 | 1 | |
| Financial | 1 | 1 | |
| Information and data management | 1 | 1 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2022 | 2 | 1 | |
| 2023 | 3 | 2 | |
| 2024 | 2 | 2 | |
| 2025 | 2 | 2 |
Calendar years, by the date printed on each ruling.
1 ruling without a date is not shown.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
5,677 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 3
- Findings
- 8
- Maladministration findings
- 7
- Maladministration rate (share of findings)
- 100%
- Severe maladministration findings
- 0
- Compensation ordered
- £1,325
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
5,611 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 83.7%
- Stage 2 answered on time
- 95.7%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 10The 10 most recent of 10 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 26 November 2025Case 202421070 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: a. Reports of damp and mould in the resident’s property. b. The resident’s request to be rehoused. c. The resident’s complaint.”
Orders or recommendations: Compensation
- 14 July 2025Case 202223230 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of: the resident’s concerns about the accuracy of the service charges. the resident’s concerns about the administration of her service charges. the replacement of the resident’s conservatory. the replacement…”
Orders or recommendations: Apology, Compensation, Staff Training, Take Specific Action (non-repair)
- 21 December 2024Case 202327183 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Request for a replacement kitchen. Complaint.”
Orders or recommendations: Apology, Case Review, Compensation, Repairs, Take Specific Action (non-repair)
- 11 July 2024Case 202315191 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s response to the resident’s concerns: That a gas hob had been installed incorrectly. That its staff member had advised that the hob was safe. This Service has also considered the landlord’s handling of the resident’s…”
Orders or recommendations: Apology, Compensation
- 14 August 2023Case 202211606 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord's handling of the resident’s request to: Install solar panels at the property. Move to a property that had solar panels or a property where he would be allowed to install solar panels.”
- 31 July 2023Case 202125350 · Assured TenancyPartial maladministration
Orders or recommendations: Apology, Compensation, Staff Training
- 20 March 2023Case 202112894 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports about: damp and mould. the handling of the decant. complaint handling.”
Orders or recommendations: Apology, Compensation, Policy Review, Process Change
- 2 November 2022Case 202200995 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: reports of issues with her boiler and a mouse infestation; concerns about its staff member’s conduct, in particular the advice provided on the condition of her property.”
Recommendations: Other
- 15 August 2022Case 202101362 · Assured TenancyMaladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about: the landlord’s response to the resident’s reports of ASB from January 2020 onwards. the landlord’s response to the resident’s reports of ASB between December 2017 and December 2019. a lack of clarity relating to the property’s…”
Orders or recommendations: Apology, Compensation, Staff Training, Take Specific Action (non-repair)
- Date not givenCase 202108799 · Shared OwnershipMaladministration
Orders or recommendations: Apology, Compensation, Other, Staff Training
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