Check your landlordLandlord
Bristol City Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 62
- December 2020 to May 2026
- Maladministration found
- 74%
- 46 of 62 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 1
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 4 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 62 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 1 | 2% |
| Maladministration | 25 | 40% |
| Partial maladministration | 20 | 32% |
| Reasonable redress | 1 | 2% |
| No maladministration | 14 | 23% |
| Outside jurisdiction | 1 | 2% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 46 |
| Apology | 28 |
| Take Specific Action (non-repair) | 19 |
| Staff Training | 11 |
| Other | 10 |
| Repairs | 10 |
| Policy Review | 5 |
| Case Review | 3 |
| Process Change | 2 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 36 | 33 | |
| Repairs (includes damp and mould) | 25 | 20 | |
| ASB/ | 20 | 13 | |
| Estate Management | 8 | 7 | |
| Moving/ | 6 | 5 | |
| Financial | 5 | 4 | |
| Occupancy Rights | 5 | 4 | |
| Health and Safety (inc. building safety) | 2 | 1 | |
| Information and data management | 1 | 1 | |
| Planned Works | 1 | 1 |
A ruling can have more than one category tag. 3 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 1 | 1 | |
| 2021 | 9 | 5 | |
| 2022 | 6 | 3 | |
| 2023 | 11 | 6 | |
| 2024 | 9 | 8 | |
| 2025 | 18 | 16 | |
| 2026 | 8 | 7 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
28,878 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 37
- Findings
- 83
- Maladministration findings
- 66
- Maladministration rate (share of findings)
- 81%
- Severe maladministration findings
- 4
- Compensation ordered
- £27,309
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
26,799 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 62%
- Stage 2 answered on time
- 47.6%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 62The 10 most recent of 62 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 1 May 2026Case 202412811 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s: Report of a leak. Associated complaint.”
Orders or recommendations: Apology, Compensation
- 27 April 2026Case 202451973 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Water ingress repairs and an associated move to alternative accommodation. The associated complaint.”
Orders or recommendations: Apology, Compensation, Staff Training
- 27 March 2026Case 202331899 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Concerns about staff conduct. Associated complaint.”
Orders or recommendations: Apology, Compensation
- 23 March 2026Case 202401641 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord acknowledged delays in its handling of the complaint. However, it did not offer any redress or recognise the likely distress and inconvenience caused.”
Orders or recommendations: Apology, Compensation, Staff Training, Take Specific Action (non-repair)
- 6 March 2026Case 202402691 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Complaint.”
- 24 February 2026Case 202324241 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of assault. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 11 February 2026Case 202332077 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The landlords handling of: reports of the condition of the neighbours garden the associated complaint”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 30 January 2026Case 202441157 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of a defective patio door. We have also looked at the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs
- 16 December 2025Case 202432248 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The landlord met its stage 1 complaint timescale but did not meet the revised deadline for stage 2 and did not provide further explanation or a remedy. The resident had to chase for a response, which was not reasonable.”
Orders or recommendations: Compensation
- 28 November 2025Case 202340773 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Repairs to the resident’s property including: Fitting a plate to the chimney. Replacing an air brick in the wall behind the washing machine. Drainage repairs. Reinstalling a fence. The resident’s complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
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