Check your landlordLandlord
Brighton Housing Trust
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 2
- April 2021 to May 2023
- Maladministration found
- 1 of 2
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 2 rulings.
Now known as BHT Sussex
- BHT Sussex · rename · April 2021 · source: bht.org.uk
Rulings published under Brighton Housing Trust stay listed under that name. Rulings under the current name are on BHT Sussex’s page (1 ruling).
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Partial maladministration | 1 |
| No maladministration | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Take Specific Action (non-repair) | 2 |
| Apology | 1 |
| Compensation | 1 |
| Policy Review | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| ASB/ | 1 | 1 | |
| Managing Relations | 1 | 1 | |
| Repairs (includes damp and mould) | 1 | 0 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 0 | |
| 2022 | 0 | 0 | |
| 2023 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name.
The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.
Latest rulings
See and filter all 2The 2 most recent of 2 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 26 May 2023Case 202211942 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of the resident’s reports of noise disturbance from the property above. The landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 20 April 2021Case 202000807 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports about the water installation at the property.”
Recommendations: Policy Review, Take Specific Action (non-repair)
Spotted a mistake, or are you this landlord and want to reply? See corrections and right of reply.