Check your landlordLandlord
Brighton and Hove City Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 42
- December 2020 to April 2026
- Maladministration found
- 74%
- 31 of 42 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 1 severe maladministration finding (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 42 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 19 | 45% |
| Partial maladministration | 12 | 29% |
| Reasonable redress | 2 | 5% |
| No maladministration | 5 | 12% |
| Outside jurisdiction | 3 | 7% |
| Mediation | 1 | 2% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 31 |
| Apology | 15 |
| Repairs | 8 |
| Take Specific Action (non-repair) | 8 |
| Other | 6 |
| Policy Review | 6 |
| Process Change | 5 |
| Staff Training | 5 |
| Case Review | 2 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 21 | 19 | |
| Repairs (includes damp and mould) | 20 | 15 | |
| ASB/ | 5 | 4 | |
| Health and Safety (inc. building safety) | 4 | 3 | |
| Moving/ | 4 | 3 | |
| Estate Management | 3 | 3 | |
| Financial | 3 | 2 | |
| Occupancy Rights | 2 | 1 |
A ruling can have more than one category tag. 4 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 1 | 0 | |
| 2021 | 4 | 1 | |
| 2022 | 3 | 2 | |
| 2023 | 8 | 6 | |
| 2024 | 8 | 8 | |
| 2025 | 12 | 10 | |
| 2026 | 6 | 4 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
13,997 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 17
- Findings
- 37
- Maladministration findings
- 21
- Maladministration rate (share of findings)
- 57%
- Severe maladministration findings
- 1
- Compensation ordered
- £6,394
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
12,680 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 72.9%
- Stage 2 answered on time
- 57.3%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 42The 10 most recent of 42 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 30 April 2026Case 202428156 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s request for a communal cleaning service charge refund. The associated complaint.”
Recommendations: Other
- 23 February 2026Case 202338270 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Reports of noise transference following alterations to a neighbouring property. The associated complaint.”
Orders or recommendations: Compensation
- 20 February 2026Case 202509258 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s response to reports of a leak. The landlord’s handling of the associated complaint.”
Orders or recommendations: Apology, Compensation
- 20 January 2026Case 202407907 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: the resident’s reports of concerns about the structural safety of his home the associated complaint”
Recommendations: Repairs, Take Specific Action (non-repair)
- 8 January 2026Case 202419412 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s response to: The resident’s reports of an infestation of bedbugs in the property. The associated complaint.”
Orders or recommendations: Apology, Compensation, Repairs
- 6 January 2026Case 202337355 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Kitchen leak and associated repairs. Complaint.”
Orders or recommendations: Apology, Compensation, Other, Repairs
- 12 December 2025Case 202327022 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of: Sub-standard repairs. A leak from the property above. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 20 November 2025Case 202441883 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of the resident’s: Concerns about the allocation of the neighbouring property. Reports of ASB. Concerns about the standard of the temporary accommodation. Concerns about the property it permanently transferred her to. We have also considered the…”
Orders or recommendations: Apology, Compensation
- 30 October 2025Case 202441528 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlords: Administration of the resident’s rent account. Complaint Handling.”
Orders or recommendations: Compensation
- 24 October 2025Case 202427879 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s administration of the resident’s service charge account, including not setting up a direct debit when requested to do so and not advising the resident that the account was in arrears. The landlord’s handling of the associated complaints.”
Orders or recommendations: Apology, Compensation
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