Check your landlordLandlord
Brentwood Borough Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 13
- December 2020 to April 2025
- Maladministration found
- 62%
- 8 of 13 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 13 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 5 | 38% |
| Partial maladministration | 3 | 23% |
| No maladministration | 5 | 38% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 8 |
| Take Specific Action (non-repair) | 3 |
| Apology | 2 |
| Other | 2 |
| Staff Training | 2 |
| Policy Review | 1 |
| Process Change | 1 |
| Repairs | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 5 | 3 | |
| ASB/ | 4 | 2 | |
| Estate Management | 3 | 2 | |
| Managing Relations | 3 | 3 | |
| Moving/ | 2 | 1 | |
| Financial | 1 | 0 | |
| Health and Safety (inc. building safety) | 1 | 1 | |
| Planned Works | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 2 | 1 | |
| 2021 | 2 | 1 | |
| 2022 | 4 | 2 | |
| 2023 | 2 | 2 | |
| 2024 | 0 | 0 | |
| 2025 | 3 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name.
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
2,375 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 100%
- Stage 2 answered on time
- 100%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 13The 10 most recent of 13 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 30 April 2025Case 202423316 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord's handling of the resident’s: Request for repairs, including exterior doors, roof fascia and guttering, and external maintenance. Concerns about asbestos.”
Orders or recommendations: Apology, Compensation, Repairs
- 15 April 2025Case 202315156 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of concerns about the neighbour’s camera doorbell.”
Recommendations: Other
- 31 January 2025Case 202315073 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of noise nuisance.”
Orders or recommendations: Apology, Compensation, Policy Review
- 4 September 2023Case 202223856 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s report of its contractors entering her property unannounced.”
Orders or recommendations: Compensation, Staff Training, Take Specific Action (non-repair)
- 20 February 2023Case 202203731 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s: Response to the resident’s reports that her neighbour had removed her washing line from a communal area. Response to the resident’s reports of alleged anti-social behaviour by her neighbour. This investigation has…”
Orders or recommendations: Compensation
- 3 November 2022Case 202013898 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s request for: Adaptations to the property. Removal of garden debris.”
Recommendations: Take Specific Action (non-repair)
- 27 October 2022Case 202203645 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s request for a kitchen replacement.”
Orders or recommendations: Compensation, Other, Staff Training
- 11 July 2022Case 202122844 · Secure TenancyMaladministration
Orders or recommendations: Compensation
- 12 May 2022Case 202103090 · Assured TenancyNo maladministration
- 20 December 2021Case 202016001 · Assured TenancyPartial maladministration
Orders or recommendations: Compensation, Take Specific Action (non-repair)
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