Check your landlordLandlord
bpha Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 23
- February 2021 to June 2026
- Maladministration found
- 65%
- 15 of 23 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 23 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 11 | 48% |
| Partial maladministration | 4 | 17% |
| Reasonable redress | 2 | 9% |
| No maladministration | 6 | 26% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 16 |
| Apology | 11 |
| Other | 5 |
| Repairs | 5 |
| Take Specific Action (non-repair) | 4 |
| Staff Training | 3 |
| Case Review | 2 |
| Policy Review | 1 |
| Process Change | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 13 | 12 | |
| Repairs (includes damp and mould) | 10 | 7 | |
| Estate Management | 5 | 3 | |
| Financial | 2 | 1 | |
| Occupancy Rights | 2 | 1 | |
| ASB/ | 1 | 1 | |
| Health and Safety (inc. building safety) | 1 | 0 | |
| Moving/ | 1 | 1 | |
| Planned Works | 1 | 0 |
A ruling can have more than one category tag. 3 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 2 | 0 | |
| 2022 | 3 | 1 | |
| 2023 | 1 | 0 | |
| 2024 | 2 | 2 | |
| 2025 | 9 | 7 | |
| 2026 | 6 | 5 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
17,708 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 15
- Findings
- 29
- Maladministration findings
- 20
- Maladministration rate (share of findings)
- 69%
- Severe maladministration findings
- 0
- Compensation ordered
- £5,550
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
17,858 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 90.5%
- Stage 2 answered on time
- 65.8%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 23The 10 most recent of 23 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 12 June 2026Case 202446415 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of damp and mould. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Other, Repairs
- 13 May 2026Case 202402182 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s reports of a roof leak and related repairs. The associated complaint.”
Orders or recommendations: Apology, Compensation, Other
- 12 May 2026Case 202526100 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s request for fencing works.”
- 31 March 2026Case 202503718 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: Reports about the lack of ground maintenance. Communal repairs. We have also considered its complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation, Take Specific Action (non-repair)
- 19 February 2026Case 202416470 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Request for it to install a rear garden gate. Associated complaint.”
Orders or recommendations: Apology, Compensation
- 28 January 2026Case 202422848 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Communal skylight repairs. The resident’s complaint.”
Orders or recommendations: Compensation, Other
- 16 December 2025Case 202433297 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of a defective ventilation system and the associated damp and mould. We have also investigated the landlord’s response to the associated complaint.”
Orders or recommendations: Apology, Compensation, Other, Repairs
- 30 September 2025Case 202409252 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s requests for repairs to the living room and kitchen flooring.”
Orders or recommendations: Apology, Compensation
- 22 September 2025Case 202300447 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of noise from a communal boiler. We have also considered the landlord’s handling of the associated complaint.”
Orders or recommendations: Apology, Compensation, Repairs
- 11 September 2025Case 202417102 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of a repair to the patio door of the resident’s home. We have also looked at the landlord’s handling of the resident’s complaint.”
Orders or recommendations: Compensation, Other
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