Check your landlordLandlord
Bournville Village Trust
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 4
- December 2021 to November 2024
- Maladministration found
- 3 of 4
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 4 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 2 |
| Partial maladministration | 1 |
| No maladministration | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 3 |
| Other | 3 |
| Apology | 2 |
| Policy Review | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 2 | 2 | |
| Repairs (includes damp and mould) | 2 | 2 | |
| Financial | 1 | 1 | |
| Moving/ | 1 | 0 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 2 | 2 | |
| 2022 | 1 | 0 | |
| 2023 | 0 | 0 | |
| 2024 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name.
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
3,734 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 96.3%
- Stage 2 answered on time
- 85.7%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 4The 4 most recent of 4 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 14 November 2024Case 202333028 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of: Water penetration into her kitchen. Damage caused by: Tree roots. A leak from a radiator. The Ombudsman has also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Other
- 26 August 2022Case 202125427 · ApplicantNo maladministration
- 23 December 2021Case 202014113 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord's application of payments made by the resident for a purpose she did not intend.”
Orders or recommendations: Compensation, Other, Policy Review
- 3 December 2021Case 202100005 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s: response to the resident’s reports of a leak in her bathroom; response to the resident’s request that it refund the cost of her emergency builder; communication following the resident's request for the release of its…”
Orders or recommendations: Apology, Compensation, Other
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