Check your landlord

Independent site, not the Housing Ombudsman. To complain about your landlord, see how to complain.

Landlord

Bournemouth Churches Housing Association Limited

Housing AssociationData as of 16 October 2026Latest ruling 1 March 2023

Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.

Key figures

Rulings published
2
August 2021 to March 2023
Maladministration found
1 of 2
rulings with severe maladministration, maladministration or partial maladministration
Severe maladministration
0
the Ombudsman’s most serious finding

All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.

Open the full interactive viewSee, filter and share all 2 rulings.

What the Ombudsman decided

Rulings by outcome
OutcomeRulings
Partial maladministration1
Outside jurisdiction1

“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.

Orders or recommendations

Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.

Rulings by order or recommendation tag
TagRulings
Compensation1
Repairs1

What each tag means

What the complaints were about

Rulings by category, with the number where maladministration was found
CategoryRulingsMaladministration foundBar chart
Information and data management10
Managing Relations11
Repairs (includes damp and mould)11

A ruling can have more than one category tag.

Rulings by year

Rulings by year, with the number where maladministration was found
YearRulingsMaladministration foundBar chart
202110
202200
202311

Calendar years, by the date printed on each ruling.

Size and complaint rates

No Ombudsman 2025-26 report is published under this name.

Regulator of Social Housing, 2024/25

Tenant Satisfaction Measures, year to 31 March 2025.

1,190 homes owned social rent and shared ownership, 31 March 2025

Stage 1 answered on time
78.3%
Stage 2 answered on time
75%

“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.

The landlord’s own satisfaction results page (may now show 2025/26 figures)

Latest rulings

See and filter all 2

The 2 most recent of 2 published rulings. Each links to the full ruling on the Ombudsman’s website.

  1. 1 March 2023Case 202205550 · Assured Shorthold Tenancy
    Partial maladministration
    Managing RelationsRepairs (includes damp and mould)

    Orders or recommendations: Compensation, Repairs

    Read the full ruling (case 202205550, on the Ombudsman’s website)Report a problem with this ruling
  2. 27 August 2021Case 202002952
    Outside jurisdiction
    What the complaint was about (from the ruling)

    “The complaint concerns the landlord’s response to the resident’s claim of a breach of data protection.”

    Information and data management
    Read the full ruling (case 202002952, on the Ombudsman’s website)Report a problem with this ruling

What you can do next

  1. Report the problem to your landlord. Keep photos and dates.
  2. Not fixed? See how to make a complaint, step by step.
  3. Unhappy with your landlord’s final answer? Contact the Housing Ombudsman free on 0300 111 3000 or info@housing-ombudsman.org.uk.
  4. Free advice: Shelter: damp and mould in social housing · Citizens Advice: repairs if you rent from a council or housing association.

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