Check your landlordLandlord
Blackpool Council
Also published by the Ombudsman as: Blackpool Borough Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 7
- February 2021 to December 2025
- Maladministration found
- 4 of 7
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 7 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 1 |
| Partial maladministration | 3 |
| No maladministration | 2 |
| Outside jurisdiction | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 4 |
| Apology | 3 |
| Case Review | 2 |
| Other | 2 |
| Policy Review | 1 |
| Repairs | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 4 | 3 | |
| Repairs (includes damp and mould) | 4 | 4 | |
| Moving/ | 3 | 2 | |
| Estate Management | 1 | 1 | |
| Financial | 1 | 0 | |
| Health and Safety (inc. building safety) | 1 | 1 | |
| Information and data management | 1 | 0 | |
| Occupancy Rights | 1 | 0 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 0 | |
| 2022 | 1 | 1 | |
| 2023 | 2 | 1 | |
| 2024 | 1 | 1 | |
| 2025 | 2 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name.
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
4,872 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 98.7%
- Stage 2 answered on time
- 100%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
Name in the Regulator’s data: Blackpool Borough Council.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 7The 7 most recent of 7 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 3 December 2025Case 202423540 · Secure TenancyOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to concerns around staff conduct.”
- 12 November 2025Case 202428526 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of: The resident’s reports of overcrowding. Damp and mould. Cracks in the internal walls. The resident’s reports of pest infestations. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Other
- 31 January 2024Case 202213281 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s repairs reports and concerns about the letting condition of her former property.”
Orders or recommendations: Case Review, Compensation, Other
- 28 November 2023Case 202122535 · Secure TenancyNo maladministration
- 13 September 2023Case 202121118 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s: Response to the resident’s reports that that his sofa, stored in a garage rented from the landlord, was damaged by a leak; Handling of the resident’s request for the replacement of a communal washing line during the…”
Orders or recommendations: Apology, Case Review, Compensation, Policy Review, Repairs
- 9 September 2022Case 202124721 · Assured TenancyPartial maladministration
Orders or recommendations: Apology, Compensation
- 26 February 2021Case 202004838 · Assured Shorthold TenancyNo maladministration
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