Check your landlord

Independent site, not the Housing Ombudsman. To complain about your landlord, see how to complain.

Landlord

Black Country Housing Group Limited

Type not given by the OmbudsmanData as of 16 October 2026Latest ruling 25 May 2023

Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.

Key figures

Rulings published
1
May 2023 to May 2023
Maladministration found
1 of 1
ruling with severe maladministration, maladministration or partial maladministration
Severe maladministration
0
the Ombudsman’s most serious finding

All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.

Open the full interactive viewSee, filter and share all 1 ruling.

What the Ombudsman decided

Rulings by outcome
OutcomeRulings
Partial maladministration1

“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.

Orders or recommendations

Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.

Rulings by order or recommendation tag
TagRulings
Compensation1
Policy Review1

What each tag means

What the complaints were about

Rulings by category, with the number where maladministration was found
CategoryRulingsMaladministration foundBar chart
ASB/Abuse/Nuisance11
Managing Relations11
Repairs (includes damp and mould)11

A ruling can have more than one category tag.

Rulings by year

Rulings by year, with the number where maladministration was found
YearRulingsMaladministration foundBar chart
202311

Calendar years, by the date printed on each ruling.

Size and complaint rates

No Ombudsman 2025-26 report is published under this name.

Regulator of Social Housing, 2024/25

Tenant Satisfaction Measures, year to 31 March 2025.

2,121 homes owned social rent and shared ownership, 31 March 2025

Stage 1 answered on time
76.8%
Stage 2 answered on time
66.7%

“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.

The landlord’s own satisfaction results page (may now show 2025/26 figures)

Latest rulings

See and filter all 1

The single most recent of 1 published ruling. Each links to the full ruling on the Ombudsman’s website.

  1. 25 May 2023Case 202111364 · Assured Tenancy
    Partial maladministration
    What the complaint was about (from the ruling)

    “The landlord’s handling of reports of: A pest infestation at the neighbour’s property. Antisocial behaviour from the neighbour. The related complaint.”

    ASB/Abuse/NuisanceManaging RelationsRepairs (includes damp and mould)

    Orders or recommendations: Compensation, Policy Review

    Read the full ruling (case 202111364, on the Ombudsman’s website)Report a problem with this ruling

What you can do next

  1. Report the problem to your landlord. Keep photos and dates.
  2. Not fixed? See how to make a complaint, step by step.
  3. Unhappy with your landlord’s final answer? Contact the Housing Ombudsman free on 0300 111 3000 or info@housing-ombudsman.org.uk.
  4. Free advice: Shelter: damp and mould in social housing · Citizens Advice: repairs if you rent from a council or housing association.

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