Check your landlordLandlord
Birmingham City Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 244
- December 2020 to May 2026
- Maladministration found
- 79%
- 193 of 244 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 5
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 9 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 244 rulings.
The Ombudsman has published further reports or orders about this landlord
Special report, published 17 January 2023. Read the report
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 5 | 2% |
| Maladministration | 138 | 57% |
| Partial maladministration | 50 | 20% |
| Reasonable redress | 5 | 2% |
| No maladministration | 32 | 13% |
| Outside jurisdiction | 12 | 5% |
| Mediation | 2 | 1% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 198 |
| Apology | 108 |
| Take Specific Action (non-repair) | 85 |
| Repairs | 54 |
| Other | 49 |
| Case Review | 36 |
| Staff Training | 30 |
| Policy Review | 21 |
| Process Change | 20 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 144 | 134 | |
| Repairs (includes damp and mould) | 143 | 122 | |
| ASB/ | 34 | 21 | |
| Estate Management | 12 | 12 | |
| Financial | 12 | 5 | |
| Moving/ | 11 | 7 | |
| Information and data management | 10 | 7 | |
| Health and Safety (inc. building safety) | 9 | 7 | |
| Occupancy Rights | 3 | 1 | |
| Planned Works | 3 | 2 | |
| Enquiry stage | 1 | 1 |
A ruling can have more than one category tag. 23 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 3 | 1 | |
| 2021 | 37 | 19 | |
| 2022 | 30 | 23 | |
| 2023 | 49 | 43 | |
| 2024 | 45 | 40 | |
| 2025 | 60 | 49 | |
| 2026 | 20 | 18 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
64,280 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 91
- Findings
- 197
- Maladministration findings
- 149
- Maladministration rate (share of findings)
- 76%
- Severe maladministration findings
- 9
- Compensation ordered
- £62,213
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
58,652 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 82.5%
- Stage 2 answered on time
- 70.9%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 244The 10 most recent of 244 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 10 May 2026Case 202304260 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of garden works. We have also assessed the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
- 2 April 2026Case 202411803 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s handling of: The resident’s reports of antisocial behaviour. The associated complaint.”
Orders or recommendations: Apology, Compensation, Other
- 30 March 2026Case 202520731 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s handling of: Bathroom refurbishment works. The associated formal complaint.”
Orders or recommendations: Case Review, Compensation, Take Specific Action (non-repair)
- 30 March 2026Case 202403119 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of ASB. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
- 26 March 2026Case 202409634 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s response to: The resident’s reports of leaks from the roof and guttering and associated damp and mould in the property. The associated complaint.”
Orders or recommendations: Apology, Compensation, Process Change, Repairs
- 20 March 2026Case 202343642 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of repairs to the resident’s kitchen. We have also considered the landlord’s handling of the resident’s complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 17 March 2026Case 202406667 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of reports of a roof leak. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
- 27 February 2026Case 202410145 · Introductory TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to the resident’s concerns about the property’s condition on letting. Complaint handling.”
Orders or recommendations: Compensation, Staff Training, Take Specific Action (non-repair)
- 27 February 2026Case 202339157 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s requests to replace his bathroom and kitchen.”
- 25 February 2026Case 202432541 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s handling of an ongoing intermittent loss of heating and hot water. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Other
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