Check your landlordLandlord
Beyond Housing Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 21
- September 2021 to January 2026
- Maladministration found
- 62%
- 13 of 21 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 1 severe maladministration finding (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 21 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 5 | 24% |
| Partial maladministration | 8 | 38% |
| Reasonable redress | 1 | 5% |
| No maladministration | 7 | 33% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 14 |
| Take Specific Action (non-repair) | 9 |
| Apology | 7 |
| Case Review | 2 |
| Policy Review | 2 |
| Repairs | 2 |
| Staff Training | 2 |
| Other | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 12 | 9 | |
| Moving/ | 8 | 3 | |
| Repairs (includes damp and mould) | 8 | 7 | |
| ASB/ | 5 | 3 | |
| Financial | 3 | 0 | |
| Estate Management | 1 | 0 | |
| Health and Safety (inc. building safety) | 1 | 1 | |
| Information and data management | 1 | 1 |
A ruling can have more than one category tag. 2 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 0 | |
| 2022 | 2 | 0 | |
| 2023 | 9 | 7 | |
| 2024 | 4 | 3 | |
| 2025 | 4 | 2 | |
| 2026 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
15,851 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 7
- Findings
- 20
- Maladministration findings
- 8
- Maladministration rate (share of findings)
- 40%
- Severe maladministration findings
- 1
- Compensation ordered
- £3,302
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
15,570 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 94.4%
- Stage 2 answered on time
- 84.2%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 21The 10 most recent of 21 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 30 January 2026Case 202526668 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s reports of roof and window repairs. The resident’s reports of pests in her property. The resident’s complaint about the above issues.”
Orders or recommendations: Apology, Compensation, Other, Repairs
- 17 December 2025Case 202348653 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about The landlord’s response to the resident’s request for: A proposed bin store to be relocated and for a higher fence. A move and compensation. The landlord’s response to the resident’s request at a meeting to leave his home. We will investigate the landlord’s complaint handling.”
- 19 July 2025Case 202437783 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of reports of subsidence. Complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 12 May 2025Case 202317261 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).”
- 12 February 2025Case 202326061 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s handling of the resident’s requests for various repairs in the property.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 18 December 2024Case 202410893 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports about damp and mould in the property. We have also considered the landlord’s handling of the associated complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 26 September 2024Case 202323915 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s request for a housing transfer.”
- 9 May 2024Case 202306387 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and harassment by her neighbours. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Staff Training, Take Specific Action (non-repair)
- 23 April 2024Case 202304137 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s report of a rat infestation and subsequent repairs. The resident’s reports of multiple roof leaks and subsequent repairs. The resident’s reports of damp and mould.”
Orders or recommendations: Apology, Compensation, Staff Training, Take Specific Action (non-repair)
- 20 December 2023Case 202212624 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in her living room. The landlord’s handling of the resident’s request that she be moved to temporary accommodation while the damp issues were resolved. The…”
Orders or recommendations: Compensation, Repairs
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