Check your landlordLandlord
Bassetlaw District Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 5
- January 2021 to November 2025
- Maladministration found
- 1 of 5
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 5 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 1 |
| Reasonable redress | 3 |
| Outside jurisdiction | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 2 |
| Apology | 1 |
| Staff Training | 1 |
| Take Specific Action (non-repair) | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 2 | 1 | |
| Repairs (includes damp and mould) | 2 | 1 | |
| Financial | 1 | 1 | |
| Health and Safety (inc. building safety) | 1 | 1 | |
| Moving/ | 1 | 0 |
A ruling can have more than one category tag. 2 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 0 | |
| 2022 | 1 | 1 | |
| 2023 | 0 | 0 | |
| 2024 | 0 | 0 | |
| 2025 | 3 | 0 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name.
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
6,546 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 99.2%
- Stage 2 answered on time
- 100%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 5The 5 most recent of 5 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 20 November 2025Case 202313498 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s reports that the flooring was damaged during remedial works in the property. The landlord’s handling of the resident’s requests to move out during the remedial works. The Ombudsman has also considered the landlord’s complaint handling.”
- 20 October 2025Case 202337036 · Secure TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about: The level of redress offered by the landlord. The landlord’s response to the complaint.”
- 16 January 2025Case 202311895 · Assured Shorthold TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s gas safety inspection and the decision to cap the gas supply.”
Recommendations: Compensation
- 27 April 2022Case 202011591 · Secure TenancyMaladministration
What the complaint was about (from the ruling) (shortened) “The complaints are about: The landlord’s handling of repairs at the property following a loss of electricity. The landlord’s response to concerns raised by the resident in relation to: The conduct of its operatives and Covid-19 safety. Damage to goods…”
Orders or recommendations: Apology, Compensation, Staff Training, Take Specific Action (non-repair)
- 12 January 2021Case 202002925 · Secure TenancyOutside jurisdiction
What the complaint was about (from the ruling) “The complaint concerns the resident’s eviction from their former property due to rent arrears, which they state arose due to errors in the administration of their claims for housing benefits, discretionary housing payments and universal credit.”
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