Check your landlordLandlord
Basildon Borough Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 35
- December 2020 to April 2026
- Maladministration found
- 83%
- 29 of 35 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 1
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 3 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 35 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 1 | 3% |
| Maladministration | 19 | 54% |
| Partial maladministration | 9 | 26% |
| Reasonable redress | 2 | 6% |
| No maladministration | 3 | 9% |
| Outside jurisdiction | 1 | 3% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 31 |
| Apology | 20 |
| Repairs | 12 |
| Take Specific Action (non-repair) | 11 |
| Case Review | 7 |
| Other | 5 |
| Policy Review | 3 |
| Staff Training | 3 |
| Process Change | 2 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 27 | 23 | |
| Managing Relations | 21 | 21 | |
| Financial | 2 | 1 | |
| Health and Safety (inc. building safety) | 2 | 2 | |
| Moving/ | 2 | 1 |
A ruling can have more than one category tag. 4 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 1 | 0 | |
| 2021 | 1 | 0 | |
| 2022 | 6 | 5 | |
| 2023 | 4 | 3 | |
| 2024 | 3 | 3 | |
| 2025 | 10 | 8 | |
| 2026 | 10 | 10 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
13,575 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 19
- Findings
- 44
- Maladministration findings
- 32
- Maladministration rate (share of findings)
- 76%
- Severe maladministration findings
- 3
- Compensation ordered
- £13,299
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
10,863 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 93.9%
- Stage 2 answered on time
- 95.6%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
Latest rulings
See and filter all 35The 10 most recent of 35 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 28 April 2026Case 202502399 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Reports of cracks and subsidence to the property The related complaint”
Orders or recommendations: Apology, Compensation, Repairs
- 9 April 2026Case 202341200 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of a roof leak. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
- 2 April 2026Case 202405680 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: a) Reports of repairs to the living room flooring. b) Complaint.”
Orders or recommendations: Apology, Compensation
- 27 March 2026Case 202413105 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of: A roof leak causing internal repair issues, and damp and mould. A pest infestation. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Compensation
- 20 February 2026Case 202335067 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reported remedial works. We have also assessed the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 17 February 2026Case 202444059 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of reports of issues with external doors. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
- 9 February 2026Case 202344102 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of: Repairs to the front door, windows, and kitchen worktops. Damp and mould. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs
- 5 February 2026Case 202522317 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about the condition of the property at the start of the tenancy, including the presence of asbestos. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs
- 30 January 2026Case 202451868 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Repairs to electrics following a leak. Damp, mould, and ceiling repairs. Bathrooms repairs. Reports regarding the loft insulation and roof. A request for a full asbestos survey. The complaint.”
Orders or recommendations: Apology, Compensation, Other, Repairs
- 28 January 2026Case 202515324 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of the leaseholder’s reports of water ingress into the property and the related repairs. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs
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