Check your landlordLandlord
Babergh District Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 9
- July 2023 to November 2025
- Maladministration found
- 8 of 9
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 9 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 5 |
| Partial maladministration | 3 |
| No maladministration | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 6 |
| Repairs | 5 |
| Apology | 4 |
| Other | 4 |
| Take Specific Action (non-repair) | 2 |
| Policy Review | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 5 | 5 | |
| Repairs (includes damp and mould) | 5 | 5 | |
| Information and data management | 2 | 2 | |
| Health and Safety (inc. building safety) | 1 | 1 | |
| Occupancy Rights | 1 | 0 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2023 | 3 | 3 | |
| 2024 | 2 | 2 | |
| 2025 | 4 | 3 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
3,726 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 4
- Findings
- 9
- Maladministration findings
- 8
- Maladministration rate (share of findings)
- 89%
- Severe maladministration findings
- 0
- Compensation ordered
- £1,750
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
3,562 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 56.1%
- Stage 2 answered on time
- 85.7%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 9The 9 most recent of 9 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 26 November 2025Case 202345261 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s handling of reports of a pest infestation. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Other
- 16 July 2025Case 202430826 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of the resident’s: Concerns about a new lock in the front door of the property. Request for a fence to be installed in the front garden. Reports of damp and mould, and associated repairs within the property.…”
Orders or recommendations: Apology, Compensation, Other, Repairs
- 24 March 2025Case 202314102 · ApplicantNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s decision not to allow the applicant to succeed his late mother’s tenancy.”
- 10 February 2025Case 202318473 · Secure TenancyPartial maladministration
Orders or recommendations: Compensation, Other, Take Specific Action (non-repair)
- 20 December 2024Case 202405744 · Secure TenancyMaladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of the resident’s reports about the boiler, immersion, drainage system in the bathroom, damp and mould and external rendering and the condition of the kitchen flooring. The Ombudsman has also considered the…”
Orders or recommendations: Compensation, Repairs
- 30 October 2024Case 202338266 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports regarding: Window repairs and the ventilation system. Anti-social behaviour and noise disturbance. The Ombudsman has considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs
- 5 December 2023Case 202300493 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s response to concerns about heating in the resident’s home.”
Orders or recommendations: Repairs
- 3 August 2023Case 202208598 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s report about unsafe electrics in the property. The landlord’s complaint handling has also been investigated.”
Orders or recommendations: Apology, Policy Review
- 31 July 2023Case 202207448 · Secure TenancyMaladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of: a rat infestation; a bedroom size/number of rooms appeal; repairs to: the cracked walls; the felt roof; the water pipes affecting the washing machine; the windows; damaged wood, and fascia boards; and a…”
Orders or recommendations: Compensation, Other, Repairs, Take Specific Action (non-repair)
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