Check your landlordLandlord
B3 Living Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 13
- December 2021 to August 2026
- Maladministration found
- 62%
- 8 of 13 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 13 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 6 | 46% |
| Partial maladministration | 2 | 15% |
| Reasonable redress | 2 | 15% |
| No maladministration | 1 | 8% |
| Outside jurisdiction | 1 | 8% |
| Mediation | 1 | 8% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 10 |
| Apology | 4 |
| Other | 3 |
| Case Review | 2 |
| Staff Training | 2 |
| Take Specific Action (non-repair) | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 5 | 3 | |
| Managing Relations | 4 | 4 | |
| ASB/ | 3 | 2 | |
| Estate Management | 2 | 0 | |
| Moving/ | 1 | 1 |
A ruling can have more than one category tag. 2 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 0 | |
| 2022 | 2 | 0 | |
| 2023 | 0 | 0 | |
| 2024 | 3 | 3 | |
| 2025 | 5 | 4 | |
| 2026 | 2 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
5,594 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 3
- Findings
- 5
- Maladministration findings
- 4
- Maladministration rate (share of findings)
- 80%
- Severe maladministration findings
- 0
- Compensation ordered
- £650
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
4,833 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 95.9%
- Stage 2 answered on time
- 95.6%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 13The 10 most recent of 13 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 26 August 2026Case 202534120 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s report of a ceiling collapse.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 12 May 2026Case 202505675 · Assured Shorthold TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of no heating and hot water.”
Recommendations: Compensation, Other
- 11 December 2025Case 202319444 · Shared OwnershipMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s concerns about rainwater from the balcony above and drainage issues. The associated complaint.”
Orders or recommendations: Apology, Compensation
- 25 November 2025Case 202423441 · Assured TenancyMaladministration
Orders or recommendations: Apology, Case Review, Compensation
- 22 September 2025Case 202327551 · Assured TenancyMediation
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of reports of restricted access to a shared area.”
Orders or recommendations: Compensation
- 27 March 2025Case 202320785 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord's handling of the resident’s reports of misuse of the bin store.”
Orders or recommendations: Compensation
- 28 January 2025Case 202123802 · Assured TenancyPartial maladministration
Orders or recommendations: Apology, Case Review, Compensation, Staff Training
- 7 November 2024Case 202214301 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of shower repairs. The Ombudsman has also investigated the landlord’s complaint handling.”
Orders or recommendations: Compensation, Staff Training
- 15 August 2024Case 202307898 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s concerns about the neighbour’s dog fouling.”
Orders or recommendations: Compensation, Other
- 18 June 2024Case 202227991 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of reports of: Light pollution. Noise transference. Smells in the property. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Compensation, Other
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