Check your landlordLandlord
Audley Group Ltd
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 4
- June 2022 to April 2026
- Maladministration found
- 2 of 4
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 4 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Partial maladministration | 2 |
| No maladministration | 2 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 2 |
| Policy Review | 2 |
| Other | 1 |
| Take Specific Action (non-repair) | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 3 | 2 | |
| Estate Management | 2 | 0 | |
| Moving/ | 2 | 1 | |
| ASB/ | 1 | 1 | |
| Financial | 1 | 0 | |
| Repairs (includes damp and mould) | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2022 | 1 | 1 | |
| 2023 | 1 | 1 | |
| 2024 | 0 | 0 | |
| 2025 | 0 | 0 | |
| 2026 | 2 | 0 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name.
The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.
Latest rulings
See and filter all 4The 4 most recent of 4 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 22 April 2026Case 202502601 · LeaseholderNo maladministration
What the complaint was about (from the ruling) “The landlord’s handling of concerns about: Service charges. Defects within the building and at the property. Grounds maintenance. CCTV. Car parking. We have also considered the associated complaint handling.”
- 22 April 2026Case 202334983 · LeaseholderNo maladministration
What the complaint was about (from the ruling) “The landlord’s handling of concerns about: Service charges. Defects within the building and at the property. Grounds maintenance. CCTV. Car parking. We have also considered the associated complaint handling.”
Recommendations: Other, Policy Review
- 5 May 2023Case 202124632 · LeaseholderPartial maladministration
Orders or recommendations: Compensation
- 28 June 2022Case 202110878 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance and aggressive behaviour by his neighbour’s dog. The associated complaint handling.”
Orders or recommendations: Compensation, Policy Review, Take Specific Action (non-repair)
Spotted a mistake, or are you this landlord and want to reply? See corrections and right of reply.