Check your landlordLandlord
Aster Group Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 99
- December 2020 to May 2026
- Maladministration found
- 62%
- 61 of 99 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 1 severe maladministration finding (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 99 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 29 | 29% |
| Partial maladministration | 32 | 32% |
| Reasonable redress | 10 | 10% |
| No maladministration | 26 | 26% |
| Outside jurisdiction | 1 | 1% |
| Mediation | 1 | 1% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 72 |
| Apology | 35 |
| Take Specific Action (non-repair) | 34 |
| Case Review | 12 |
| Other | 12 |
| Repairs | 11 |
| Staff Training | 8 |
| Policy Review | 6 |
| Process Change | 4 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 47 | 33 | |
| Managing Relations | 42 | 35 | |
| ASB/ | 17 | 12 | |
| Moving/ | 16 | 12 | |
| Financial | 14 | 11 | |
| Estate Management | 9 | 6 | |
| Health and Safety (inc. building safety) | 6 | 2 | |
| Occupancy Rights | 3 | 1 | |
| Planned Works | 3 | 2 | |
| Information and data management | 1 | 0 |
A ruling can have more than one category tag. 8 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 1 | 0 | |
| 2021 | 8 | 1 | |
| 2022 | 8 | 1 | |
| 2023 | 21 | 17 | |
| 2024 | 25 | 20 | |
| 2025 | 31 | 17 | |
| 2026 | 5 | 5 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
36,076 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 37
- Findings
- 83
- Maladministration findings
- 30
- Maladministration rate (share of findings)
- 38%
- Severe maladministration findings
- 1
- Compensation ordered
- £28,506
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
35,803 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 93.5%
- Stage 2 answered on time
- 90.8%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 99The 10 most recent of 99 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 27 May 2026Case 202409747 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The resident’s complaint is about: The landlord’s handling of reports of nuisance. The landlord’s response to his concerns about discrimination. We will also consider the landlord’s handling of the resident’s complaint.”
Orders or recommendations: Apology, Compensation, Other
- 30 April 2026Case 202526007 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the residents: Report of damp and mould within the property. Complaint.”
Orders or recommendations: Apology, Case Review, Compensation, Take Specific Action (non-repair)
- 17 April 2026Case 202403154 · Shared OwnershipMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Repainting the resident’s front door. The associated complaint.”
Orders or recommendations: Apology, Compensation
- 18 March 2026Case 202424564 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s concerns about the service charge for water hygiene testing.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 26 February 2026Case 202415348 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Historical reports of antisocial behaviour (ASB) Noise disturbance Pest control Security of the building The associated complaint”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 3 December 2025Case 202431017 · Shared OwnershipPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The fire at the property and communications. Demolition and rebuild of the property. The temporary accommodation. The complaint.”
Orders or recommendations: Apology, Compensation
- 26 November 2025Case 202431989 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s handling of: Reports of antisocial behaviour. The complaint”
Orders or recommendations: Compensation, Other
- 20 November 2025Case 202336098 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of reports of heat loss. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Compensation
- 11 November 2025Case 202428820 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also considered the landlord’s handling of the complaint.”
Recommendations: Compensation
- 10 November 2025Case 202404232 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about how the landlord responded to: Reports of ASB. Reports of damp and mould. A request to move. Being told of the resident’s adult child’s vulnerabilities and support needs. We have also looked at the landlord’s complaint handling.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
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