Check your landlordLandlord
Aster Communities
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 5
- May 2021 to January 2022
- Maladministration found
- 1 of 5
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 5 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Partial maladministration | 1 |
| No maladministration | 3 |
| Outside jurisdiction | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 1 |
| Other | 1 |
| Process Change | 1 |
| Repairs | 1 |
| Take Specific Action (non-repair) | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Financial | 2 | 0 | |
| Managing Relations | 2 | 1 | |
| Moving/ | 2 | 0 | |
| Repairs (includes damp and mould) | 2 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 4 | 1 | |
| 2022 | 1 | 0 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name.
The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.
Latest rulings
See and filter all 5The 5 most recent of 5 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 11 January 2022Case 202005481 · Shared OwnershipNo maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about: The landlord’s decision to sell the resident a 70% share of its property under the Help to Buy Scheme. The landlord’s sales process and its decision not to buy back the property. The Ombudsman has also considered the landlord’s…”
Recommendations: Other
- 20 December 2021Case 202010765 · Shared OwnershipPartial maladministration
What the complaint was about (from the ruling) (shortened) “The resident has complained about: How the landlord has handled her reports of defects at her property. The landlord’s ongoing handling of defects since completing its complaint procedure. The Ombudsman has also considered the landlord’s handling of the…”
Orders or recommendations: Compensation, Process Change, Repairs
- 29 November 2021Case 202101249 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord moving the resident from her previous property and its response to concerns that the new property was unsuitable.”
- 23 September 2021Case 202017599 · Assured TenancyOutside jurisdiction
- 18 May 2021Case 202004756 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to reports of damp.”
Recommendations: Take Specific Action (non-repair)
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