Check your landlordLandlord
Aspire Housing Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 12
- March 2021 to March 2026
- Maladministration found
- 50%
- 6 of 12 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 12 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 4 | 33% |
| Partial maladministration | 2 | 17% |
| Reasonable redress | 1 | 8% |
| No maladministration | 4 | 33% |
| Outside jurisdiction | 1 | 8% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 6 |
| Apology | 2 |
| Policy Review | 2 |
| Case Review | 1 |
| Other | 1 |
| Staff Training | 1 |
| Take Specific Action (non-repair) | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 8 | 4 | |
| Managing Relations | 7 | 5 | |
| ASB/ | 2 | 1 | |
| Estate Management | 1 | 1 | |
| Financial | 1 | 1 | |
| Information and data management | 1 | 0 | |
| Moving/ | 1 | 1 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 0 | |
| 2022 | 4 | 2 | |
| 2023 | 1 | 1 | |
| 2024 | 3 | 2 | |
| 2025 | 2 | 1 | |
| 2026 | 1 | 0 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
9,588 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 5
- Findings
- 10
- Maladministration findings
- 2
- Maladministration rate (share of findings)
- 20%
- Severe maladministration findings
- 0
- Compensation ordered
- £3,000
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
9,318 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 94.6%
- Stage 2 answered on time
- 93.5%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 12The 10 most recent of 12 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 17 March 2026Case 202524599 · Shared OwnershipNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s: Reports of ASB. Concerns that the landlord shared her personal information with a neighbour. The associated complaint.”
- 26 November 2025Case 202402787 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: the resident’s reports of low temperatures in his home the associated complaint”
Recommendations: Other
- 31 July 2025Case 202324303 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s request for it to remove trees.”
Orders or recommendations: Apology, Case Review, Compensation
- 31 July 2024Case 202323850 · Assured Shorthold TenancyOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of various repairs within the property.”
- 20 May 2024Case 202224728 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s: Response to the resident’s reports of repairs required at the former property. The landlord’s management of the rent account. Response to the resident's reports of issues encountered during the removal of her items…”
Orders or recommendations: Apology, Compensation, Policy Review, Take Specific Action (non-repair)
- 30 January 2024Case 202206457 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about: The landlords handling of repairs to the residents outbuilding. The Ombudsman has decided to investigate the landlord’s complaint handling.”
Orders or recommendations: Compensation, Staff Training
- 4 April 2023Case 202205312 · Assured Shorthold TenancyMaladministration
What the complaint was about (from the ruling) “The Complaint is about the landlord’s: Response to the resident’s concerns about the condition of the property when let to her. Handling of, and communication regarding, subsequent repairs in the property.”
Orders or recommendations: Compensation, Policy Review
- 13 November 2022Case 202017563 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s reports of noise transference from a neighbouring property. The associated complaint.”
Orders or recommendations: Compensation
- 21 July 2022Case 202119733 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports concerning damp and mould in her property.”
- 28 February 2022Case 202101155 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the residents report of a roof leak. The report will also address the landlord’s handling of the related complaint.”
Orders or recommendations: Compensation
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