Check your landlordLandlord
Ashford Borough Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 12
- April 2021 to June 2026
- Maladministration found
- 67%
- 8 of 12 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 1 severe maladministration finding (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 12 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 3 | 25% |
| Partial maladministration | 5 | 42% |
| Reasonable redress | 2 | 17% |
| No maladministration | 2 | 17% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 8 |
| Take Specific Action (non-repair) | 6 |
| Apology | 4 |
| Other | 4 |
| Policy Review | 2 |
| Repairs | 2 |
| Process Change | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 7 | 6 | |
| Repairs (includes damp and mould) | 7 | 4 | |
| ASB/ | 3 | 2 | |
| Moving/ | 2 | 1 | |
| Occupancy Rights | 2 | 1 | |
| Information and data management | 1 | 1 |
A ruling can have more than one category tag. 2 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 1 | |
| 2022 | 3 | 2 | |
| 2023 | 1 | 0 | |
| 2024 | 4 | 3 | |
| 2025 | 2 | 1 | |
| 2026 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
5,515 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 5
- Findings
- 10
- Maladministration findings
- 7
- Maladministration rate (share of findings)
- 70%
- Severe maladministration findings
- 1
- Compensation ordered
- £2,779
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
5,157 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 66.2%
- Stage 2 answered on time
- 83%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 12The 10 most recent of 12 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 17 June 2026Case 202448414 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s response to the resident’s: Reports of anti-social behaviour (ASB). Reports of repairs. Complaint.”
Orders or recommendations: Apology, Compensation
- 7 August 2025Case 202433225 · Secure TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB), by a neighbour between August 2024 and November 2024.”
Recommendations: Other
- 14 January 2025Case 202319724 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to the resident’s reports of damp and mould at the property. Response to the resident’s reports of a leaking toilet at the property. Complaint handling.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 20 December 2024Case 202419849 · Secure TenancyMaladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s response to the resident’s reports of: repairs to the staircase. repairs to the windows. faulty radiators. repairs to the water mains. repairs to a kitchen extractor fan. The Ombudsman has also taken the decision to…”
Orders or recommendations: Apology, Compensation, Other, Repairs, Take Specific Action (non-repair)
- 11 September 2024Case 202335294 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of: A roof leak and ceiling repairs including the removal of asbestos at the resident’s property. Concerns about difficulty contacting the landlord’s staff members and unacceptable comments from a staff…”
Orders or recommendations: Apology, Compensation, Process Change, Repairs
- 27 August 2024Case 202308502 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Repairs to the windows. Damp and mould in the property. The Ombudsman has also investigated the landlord’s: Record keeping. Handling of the complaint and level of compensation offered.”
Orders or recommendations: Compensation, Policy Review, Take Specific Action (non-repair)
- 12 March 2024Case 202232468 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about: The suitability of temporary accommodation offered by the landlord and its management of the resident’s homelessness application. The landlord’s handling of repairs at the property. The landlord’s management of the tenancy,…”
Recommendations: Policy Review, Take Specific Action (non-repair)
- 28 February 2023Case 202106882 · Secure TenancyNo maladministration
What the complaint was about (from the ruling) (shortened) “The resident’s complaint is about the landlord’s handling of the kitchen replacement. This includes the following concerns: Disrespect shown to him and his home. The time it took for the works to be completed. The lack of communication about the programme…”
- 27 July 2022Case 202112658 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of repairs to the resident’s windows. The landlord’s decision to issue the resident with a Notice Seeking Possession (NOSP) following a visit to his property by a contractor, on 5 February 2021.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 12 July 2022Case 202123303 · Secure TenancyReasonable redress
Recommendations: Other
Spotted a mistake, or are you this landlord and want to reply? See corrections and right of reply.