Check your landlordLandlord
Ash-Shahada Housing Association Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 2
- January 2025 to June 2025
- Maladministration found
- 1 of 2
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 2 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 1 |
| Mediation | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Take Specific Action (non-repair) | 2 |
| Apology | 1 |
| Compensation | 1 |
| Policy Review | 1 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Financial | 2 | 1 | |
| Managing Relations | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2025 | 2 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
205 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 3
- Findings
- 7
- Maladministration findings
- 3
- Maladministration rate (share of findings)
- 43%
- Severe maladministration findings
- 0
- Compensation ordered
- £1,050
Latest rulings
See and filter all 2The 2 most recent of 2 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 9 June 2025Case 202224114 · LicenceMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports regarding the loss of her possessions. The Ombudsman has also investigated the landlord’s handling of the complaint.”
Orders or recommendations: Apology, Compensation, Policy Review, Staff Training, Take Specific Action (non-repair)
- 14 January 2025Case 202442114 · OtherMediation
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s electricity charges, consumption, and her subsequent request for a refund.”
Orders or recommendations: Take Specific Action (non-repair)
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