Check your landlordLandlord
Arun District Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 25
- June 2021 to March 2026
- Maladministration found
- 96%
- 24 of 25 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 1
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 1 severe maladministration finding (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 25 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 1 | 4% |
| Maladministration | 9 | 36% |
| Partial maladministration | 14 | 56% |
| No maladministration | 1 | 4% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 24 |
| Apology | 17 |
| Take Specific Action (non-repair) | 14 |
| Repairs | 10 |
| Other | 5 |
| Staff Training | 4 |
| Policy Review | 3 |
| Case Review | 2 |
| Process Change | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 17 | 17 | |
| Repairs (includes damp and mould) | 17 | 16 | |
| ASB/ | 3 | 3 | |
| Moving/ | 3 | 3 | |
| Health and Safety (inc. building safety) | 2 | 2 | |
| Financial | 1 | 1 |
A ruling can have more than one category tag. 3 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 3 | 2 | |
| 2022 | 3 | 3 | |
| 2023 | 1 | 1 | |
| 2024 | 7 | 7 | |
| 2025 | 8 | 8 | |
| 2026 | 3 | 3 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
3,974 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 11
- Findings
- 27
- Maladministration findings
- 21
- Maladministration rate (share of findings)
- 81%
- Severe maladministration findings
- 1
- Compensation ordered
- £8,800
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
3,483 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 71.6%
- Stage 2 answered on time
- 70.6%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 25The 10 most recent of 25 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 27 March 2026Case 202338005 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of the resident’s concerns about the water pressure in his home. Complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 24 February 2026Case 202501093 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about how the landlord handled the resident’s reports of: A faulty roof and associated damp and mould. A rat infestation. It is also about how the landlord handled: The resident’s management transfer. The complaint.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 29 January 2026Case 202524839 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: ASB. a managed move. the complaint.”
Orders or recommendations: Apology, Compensation, Policy Review, Staff Training
- 18 December 2025Case 202344745 · Flexible TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s: Reports of repairs. Associated formal complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 11 December 2025Case 202510430 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s: Concerns about the behaviour of its contractor. Concerns about repairs at the property. Complaint.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 29 September 2025Case 202441445 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: A heating repair and annual heat pump service. The associated complaint.”
Orders or recommendations: Apology, Compensation, Other
- 15 August 2025Case 202449303 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of damp caused by a neighbour’s driveway. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Other, Repairs, Take Specific Action (non-repair)
- 17 July 2025Case 202426223 · Secure TenancySevere maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of damp and mould within the property.”
Orders or recommendations: Apology, Case Review, Compensation, Take Specific Action (non-repair)
- 29 April 2025Case 202329684 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Reports of leaks and damp and mould within the property. Concerns about a trip hazard in the communal area of the building. Request for it to repair the bedroom window and the communal door.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 28 March 2025Case 202411781 · Secure TenancyPartial maladministration
Orders or recommendations: Compensation, Take Specific Action (non-repair)
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