Check your landlordLandlord
Arhag Housing Association Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 7
- January 2022 to March 2026
- Maladministration found
- 6 of 7
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 7 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 3 |
| Partial maladministration | 3 |
| No maladministration | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 6 |
| Apology | 5 |
| Repairs | 3 |
| Take Specific Action (non-repair) | 3 |
| Policy Review | 2 |
| Case Review | 1 |
| Process Change | 1 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 5 | 5 | |
| Repairs (includes damp and mould) | 4 | 4 | |
| Estate Management | 2 | 2 | |
| ASB/ | 1 | 1 | |
| Moving/ | 1 | 1 |
A ruling can have more than one category tag. 1 ruling has no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2022 | 1 | 1 | |
| 2023 | 2 | 2 | |
| 2024 | 2 | 1 | |
| 2025 | 0 | 0 | |
| 2026 | 2 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
900 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 2
- Findings
- 5
- Maladministration findings
- 2
- Maladministration rate (share of findings)
- 40%
- Severe maladministration findings
- 0
- Compensation ordered
- £885
Latest rulings
See and filter all 7The 7 most recent of 7 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 6 March 2026Case 202524775 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlords: Handling of the resident’s reports of a leak. Complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 12 February 2026Case 202330350 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The landlord delayed in providing its stage 2 panel report; however, this was due to the panel needing more information from the resident. It also kept the resident updated about when to expect the report.”
Orders or recommendations: Apology, Compensation, Policy Review
- 25 October 2024Case 202324893 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of reports of toxic fumes in the property. The landlord’s handling of the resident’s request for a property transfer.”
- 17 October 2024Case 202345623 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s request for replacement windows and repairs to the external render. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 28 July 2023Case 202200702 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s requests for: repairs to fix a leak; adaptations to the property. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Case Review, Compensation, Policy Review, Process Change, Repairs, Staff Training
- 31 January 2023Case 202101604 · Assured TenancyMaladministration
What the complaint was about (from the ruling) (shortened) “This complaint is about the landlord’s handling and response to the resident’s reports of: repairs required to the communal lift; repairs required to the windows in the property; water penetration through the ceiling during rainfall; the landlord’s record…”
Orders or recommendations: Apology, Compensation, Repairs, Take Specific Action (non-repair)
- 19 January 2022Case 202100545 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s offer of compensation in respect of the handling of the initial Right to Acquire (RTA) application and subsequent complaint handling. The resident having to submit a new RTA application form once the decision was changed.”
Orders or recommendations: Compensation
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