Check your landlordLandlord
Arawak Walton Housing Association Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 5
- October 2021 to August 2025
- Maladministration found
- 2 of 5
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 5 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 1 |
| Partial maladministration | 1 |
| Reasonable redress | 1 |
| No maladministration | 2 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 3 |
| Apology | 2 |
| Other | 2 |
| Repairs | 2 |
| Take Specific Action (non-repair) | 2 |
| Policy Review | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Repairs (includes damp and mould) | 4 | 2 | |
| Estate Management | 2 | 1 | |
| Moving/ | 1 | 0 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 0 | |
| 2022 | 0 | 0 | |
| 2023 | 2 | 1 | |
| 2024 | 1 | 1 | |
| 2025 | 1 | 0 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name.
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
1,110 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 81.1%
- Stage 2 answered on time
- 100%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 5The 5 most recent of 5 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 29 August 2025Case 202423457 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of repairs including: A window. A bathroom leak. The associated damp and mould.”
Recommendations: Compensation
- 12 March 2024Case 202221248 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to reports of ongoing damp and mould.”
Orders or recommendations: Apology, Compensation, Other, Repairs, Take Specific Action (non-repair)
- 17 April 2023Case 201702731 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about: The landlords handling of multiple repair issues reported by the resident including leaks in the living room and kitchen, draughts from the windows and front door; heating in the property, broken floorboards, and electrics. The…”
Orders or recommendations: Apology, Compensation, Policy Review, Repairs, Take Specific Action (non-repair)
- 27 March 2023Case 202116152 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s maintenance of communal grounds; The landlord’s handling of reports of poor staff conduct toward the resident.”
- 29 October 2021Case 201908574 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports about damp, mould and repairs issues and her request to be rehoused.”
Recommendations: Other
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