Check your landlordLandlord
Anchor Hanover Group
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 73
- December 2020 to June 2026
- Maladministration found
- 59%
- 43 of 73 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 1
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 1 severe maladministration finding (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 73 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 1 | 1% |
| Maladministration | 19 | 26% |
| Partial maladministration | 23 | 32% |
| Reasonable redress | 4 | 5% |
| No maladministration | 19 | 26% |
| Outside jurisdiction | 6 | 8% |
| Mediation | 1 | 1% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 47 |
| Take Specific Action (non-repair) | 21 |
| Apology | 17 |
| Other | 7 |
| Policy Review | 6 |
| Process Change | 6 |
| Case Review | 5 |
| Staff Training | 4 |
| Repairs | 2 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 38 | 29 | |
| Repairs (includes damp and mould) | 23 | 15 | |
| Financial | 17 | 10 | |
| ASB/ | 13 | 5 | |
| Estate Management | 12 | 8 | |
| Moving/ | 5 | 4 | |
| Occupancy Rights | 5 | 4 | |
| Information and data management | 2 | 2 | |
| Health and Safety (inc. building safety) | 1 | 1 | |
| Planned Works | 1 | 1 |
A ruling can have more than one category tag. 6 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 4 | 1 | |
| 2021 | 16 | 6 | |
| 2022 | 13 | 5 | |
| 2023 | 13 | 11 | |
| 2024 | 7 | 5 | |
| 2025 | 14 | 11 | |
| 2026 | 6 | 4 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
51,520 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 19
- Findings
- 48
- Maladministration findings
- 22
- Maladministration rate (share of findings)
- 55%
- Severe maladministration findings
- 1
- Compensation ordered
- £5,490
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
37,419 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 85.7%
- Stage 2 answered on time
- 81.5%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 73The 10 most recent of 73 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 10 June 2026Case 202503421 · LeaseholderNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s concerns about its window cleaning service.”
Recommendations: Take Specific Action (non-repair)
- 9 June 2026Case 202347361 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Reports of antisocial behaviour. The complaint.”
Orders or recommendations: Compensation
- 30 April 2026Case 202311697 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s concerns including a lack of hot water, the cost and efficiency of the heating, damp and mould, repairs to the windows and the kitchen, and handrails to the bathtub. We have also considered the handling of the associated complaint.”
Orders or recommendations: Compensation, Other, Repairs
- 23 March 2026Case 202530774 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The landlord failed to investigate the complaint appropriately. It therefore did not address the resident’s concerns in its complaint responses focusing, instead, on the ballot process.”
Orders or recommendations: Apology, Compensation, Staff Training, Take Specific Action (non-repair)
- 5 February 2026Case 202329492 · Assured TenancyMediation
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of personal information. Response to repair and maintenance issues. Response to the resident’s concerns about the use and safety of communal areas. Complaint handling.”
Orders or recommendations: Compensation
- 23 January 2026Case 202438469 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s request to be transferred to an alternative property. We have also investigated the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 18 December 2025Case 202328326 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s response to: The resident’s concerns about the level and increase in his communal electricity service charges. A previous enquiry he made in February 2015 about a deficit relating to an electricity meter that went unread for a long period of time. The…”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 27 November 2025Case 202504091 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about: The landlord’s handling of the offer of compensation to the resident. The landlord’s handling of the resident’s concerns about the heating. The landlord’s handling of the resident’s reports that the electrics were faulty. The landlord’s handling of the resident’s concerns…”
Orders or recommendations: Apology, Compensation
- 24 October 2025Case 202430192 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of ASB. The landlord’s complaint handling.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 1 October 2025Case 202422120 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s implementation of an appropriate dress policy. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Other, Take Specific Action (non-repair)
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