Check your landlordLandlord
Adur District Council
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 10
- May 2021 to May 2026
- Maladministration found
- 100%
- 10 of 10 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 2 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 10 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 5 | 50% |
| Partial maladministration | 5 | 50% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 10 |
| Apology | 7 |
| Other | 3 |
| Policy Review | 3 |
| Staff Training | 2 |
| Take Specific Action (non-repair) | 2 |
| Case Review | 1 |
| Repairs | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 7 | 7 | |
| Repairs (includes damp and mould) | 7 | 7 | |
| ASB/ | 4 | 4 | |
| Estate Management | 1 | 1 | |
| Information and data management | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 1 | |
| 2022 | 2 | 2 | |
| 2023 | 2 | 2 | |
| 2024 | 1 | 1 | |
| 2025 | 3 | 3 | |
| 2026 | 1 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
3,050 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 8
- Findings
- 23
- Maladministration findings
- 19
- Maladministration rate (share of findings)
- 86%
- Severe maladministration findings
- 2
- Compensation ordered
- £6,705
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
2,516 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 24.6%
- Stage 2 answered on time
- 25.8%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 10The 10 most recent of 10 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 7 May 2026Case 202425622 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: a. Response to the resident’s reports of water ingress in the property. b. Complaint handling.”
Orders or recommendations: Apology, Compensation, Policy Review
- 30 October 2025Case 202440819 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about: The landlord’s handling of the resident’s reports of damaged carpet. The landlord’s handling of the associated complaint.”
Orders or recommendations: Apology, Compensation
- 29 August 2025Case 202443324 · LeaseholderMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of reports of black mould in the property. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 30 July 2025Case 202407076 · Secure TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of: Overloaded bins and fly tipping. Items left in the communal hallway. A mailbox attached to a communal wall. A video doorbell and CCTV in a communal area. The associated complaint.”
Orders or recommendations: Apology, Compensation, Policy Review, Staff Training
- 25 November 2024Case 202302149 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Handling of reports of black mould in the property. Complaint handling. The Ombudsman has also considered the landlord’s record keeping.”
Orders or recommendations: Apology, Compensation, Other
- 17 August 2023Case 202006352 · Secure TenancyMaladministration
Orders or recommendations: Apology, Compensation, Policy Review, Staff Training, Take Specific Action (non-repair)
- 29 March 2023Case 201712818 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Disabled adaptions to the resident’s property. The resident’s reports of anti-social behaviour(ASB).”
Orders or recommendations: Compensation, Other
- 14 September 2022Case 202109633 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: The resident’s report of the neighbour’s cat fouling and items left in the communal stairwell. The resident’s report of Anti-Social Behaviour by the neighbour’s grandson. The associated complaint.”
Orders or recommendations: Apology, Case Review, Compensation, Other
- 23 February 2022Case 201907325 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlords handling of: The resident’s reports concerning anti-social behaviour. The installation of soundproofing. The Ombudsman has also considered the landlord’s complaint handling.”
Orders or recommendations: Compensation
- 18 May 2021Case 202001176 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to reports of damp and mould at the resident’s property. The complaint is also about the landlord’s handling of the resident’s complaint.”
Orders or recommendations: Compensation, Repairs
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