Check your landlordLandlord
Acis Group Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 12
- May 2022 to April 2026
- Maladministration found
- 75%
- 9 of 12 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 0 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). Based on fewer than 30 rulings, so one new ruling can move the percentage by several points.
Open the full interactive viewSee, filter and share all 12 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 3 | 25% |
| Partial maladministration | 6 | 50% |
| Reasonable redress | 1 | 8% |
| No maladministration | 2 | 17% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 10 |
| Apology | 7 |
| Other | 3 |
| Take Specific Action (non-repair) | 3 |
| Policy Review | 2 |
| Process Change | 1 |
| Repairs | 1 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 9 | 8 | |
| Repairs (includes damp and mould) | 5 | 4 | |
| ASB/ | 2 | 0 | |
| Estate Management | 2 | 2 | |
| Financial | 2 | 1 | |
| Health and Safety (inc. building safety) | 1 | 1 | |
| Moving/ | 1 | 1 | |
| Occupancy Rights | 1 | 1 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2022 | 1 | 1 | |
| 2023 | 2 | 1 | |
| 2024 | 3 | 2 | |
| 2025 | 4 | 3 | |
| 2026 | 2 | 2 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
8,455 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 9
- Findings
- 17
- Maladministration findings
- 11
- Maladministration rate (share of findings)
- 65%
- Severe maladministration findings
- 0
- Compensation ordered
- £1,550
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
6,782 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 100%
- Stage 2 answered on time
- 100%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 12The 10 most recent of 12 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 30 April 2026Case 202501336 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: A pest infestation. Loft repairs to the: Water tank Insulation PIV We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
- 24 February 2026Case 202324119 · Shared OwnershipPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s reports of defects. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation
- 17 December 2025Case 202330057 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s response to the resident’s concerns about the suitability of the heating system and the cost to run it. The landlords handling of the complaint.”
Orders or recommendations: Apology, Compensation
- 8 August 2025Case 202413228 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s requests for compensation for damage to personal belongings and for cleaning costs.”
Recommendations: Compensation, Policy Review
- 28 June 2025Case 202331973 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s concerns about discrimination. The Ombudsman will also consider the landlord’s handling of the resident’s complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 17 March 2025Case 202319275 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about the landlord’s handling of: The resident’s reports of a rodent infestation. The resident’s dissatisfaction with a contractor’s behaviour at the property. The Ombudsman has also investigated the landlord’s handling of the resident’s…”
Orders or recommendations: Apology, Compensation, Other
- 20 December 2024Case 202226890 · OtherPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s request to cancel their tenancy. The associated complaint.”
Orders or recommendations: Compensation
- 21 October 2024Case 202229209 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports about anti social behaviour (ASB) from neighbours.”
- 21 August 2024Case 202303357 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: reports of garden fence repairs; reports of kitchen floor repairs; asbestos concerns; staff conduct concerns; associated complaint.”
Orders or recommendations: Apology, Compensation, Policy Review, Take Specific Action (non-repair)
- 29 November 2023Case 202119678 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: response to the resident’s reports about the condition of the property at the start of the tenancy. handling of repairs to the resident’s property. handling of roof repairs to the resident’s property. complaints handling.”
Orders or recommendations: Apology, Compensation, Other, Process Change, Repairs, Staff Training, Take Specific Action (non-repair)
Spotted a mistake, or are you this landlord and want to reply? See corrections and right of reply.