Check your landlordLandlord
Accent Housing Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 55
- April 2021 to May 2026
- Maladministration found
- 84%
- 46 of 55 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 1 severe maladministration finding (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 55 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Maladministration | 32 | 58% |
| Partial maladministration | 14 | 25% |
| Reasonable redress | 2 | 4% |
| No maladministration | 6 | 11% |
| Outside jurisdiction | 1 | 2% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 47 |
| Apology | 28 |
| Take Specific Action (non-repair) | 20 |
| Repairs | 12 |
| Other | 11 |
| Policy Review | 5 |
| Case Review | 4 |
| Process Change | 4 |
| Staff Training | 2 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 30 | 27 | |
| Repairs (includes damp and mould) | 24 | 22 | |
| Financial | 11 | 9 | |
| Estate Management | 8 | 6 | |
| Health and Safety (inc. building safety) | 5 | 4 | |
| ASB/ | 4 | 3 | |
| Information and data management | 4 | 4 | |
| Moving/ | 2 | 1 | |
| Planned Works | 2 | 2 |
A ruling can have more than one category tag. 8 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 2 | 1 | |
| 2022 | 0 | 0 | |
| 2023 | 4 | 2 | |
| 2024 | 13 | 12 | |
| 2025 | 30 | 27 | |
| 2026 | 6 | 4 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
21,296 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 30
- Findings
- 75
- Maladministration findings
- 49
- Maladministration rate (share of findings)
- 67%
- Severe maladministration findings
- 1
- Compensation ordered
- £17,461
Name in the Ombudsman’s report: Accent Group Limited.
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
19,875 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 52.9%
- Stage 2 answered on time
- 38.5%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
Name in the Regulator’s data: Accent Group Limited.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 55The 10 most recent of 55 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 28 May 2026Case 202503875 · Assured TenancyReasonable redress
What the complaint was about (from the ruling) “The complaint is about the landlord’s communication with the resident. The landlord’s complaint handling.”
Recommendations: Take Specific Action (non-repair)
- 8 May 2026Case 202517992 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports of damaged and lost belongings.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 29 April 2026Case 202346152 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s concerns about its communication with him. We have also considered the landlord’s response to his complaint.”
- 17 April 2026Case 202347785 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Changing the resident’s energy supplier. The complaint.”
Orders or recommendations: Compensation
- 27 January 2026Case 202400609 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about how the landlord handled the resident’s reports of a leaking roof and resulting damp and mould. We have also considered the landlord’s complaint handling.”
Orders or recommendations: Apology, Compensation, Repairs
- 22 January 2026Case 202326853 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: Heating issues and no electricity at the property. The associated complaint.”
Orders or recommendations: Compensation
- 8 December 2025Case 202339250 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to: Reports of mice in the property. The complaint.”
Orders or recommendations: Apology, Compensation, Policy Review, Take Specific Action (non-repair)
- 14 November 2025Case 202446571 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of damp and mould in the bathroom and a leaking shower. We have also considered the landlord’s handling of the complaint.”
Orders or recommendations: Compensation, Take Specific Action (non-repair)
- 13 November 2025Case 202320696 · Assured TenancyOutside jurisdiction
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of an agreement to offer alternative accommodation to the resident.”
- 14 October 2025Case 202317282 · Secure TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s: Response to the resident’s reports of ASB. Handling of the associated complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
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