Check your landlordLandlord
A2Dominion Housing Options Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 4
- April 2021 to April 2023
- Maladministration found
- 3 of 4
- rulings with severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 0
- the Ombudsman’s most serious finding
All landlords: maladministration found in 73% of rulings (13,428 of 18,334). With fewer than 10 rulings we show counts, not a percentage: one new ruling can change the picture a lot.
Open the full interactive viewSee, filter and share all 4 rulings.
What the Ombudsman decided
| Outcome | Rulings |
|---|---|
| Maladministration | 2 |
| Partial maladministration | 1 |
| No maladministration | 1 |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 3 |
| Apology | 2 |
| Case Review | 2 |
| Take Specific Action (non-repair) | 2 |
| Staff Training | 1 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Financial | 2 | 2 | |
| Repairs (includes damp and mould) | 2 | 2 | |
| Managing Relations | 1 | 1 | |
| Moving/ | 1 | 0 |
A ruling can have more than one category tag.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2021 | 1 | 1 | |
| 2022 | 1 | 1 | |
| 2023 | 2 | 1 |
Calendar years, by the date printed on each ruling.
Size and complaint rates
No Ombudsman 2025-26 report is published under this name.
The Regulator of Social Housing’s 2024/25 complaint figures are not matched to this name in our data.
Latest rulings
See and filter all 4The 4 most recent of 4 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 28 April 2023Case 202004822 · Assured Shorthold TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord's handling of: the resident’s request to be rehomed due to overcrowding and medical needs; and the landlord’s offers of accommodation in December 2021.”
- 10 January 2023Case 202205233 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s response to the resident’s reports about his heating and hot water system.”
Orders or recommendations: Compensation
- 5 December 2022Case 202116978 · Shared OwnershipMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s request for the suspension of rent payments for the period when the resident reported the property was unfit.”
Orders or recommendations: Apology, Case Review, Compensation, Staff Training, Take Specific Action (non-repair)
- 8 April 2021Case 202004155 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “This complaint is about the landlord’s handling of: the resident’s reports of fence repairs; the resident’s reports of damage to her carpet; the related complaint.”
Orders or recommendations: Apology, Case Review, Compensation, Take Specific Action (non-repair)
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