Check your landlordLandlord
A2Dominion Housing Group Limited
Name shown exactly as the Ombudsman publishes it. If this landlord has merged or changed its name, older rulings may be listed under a former name.
Key figures
- Rulings published
- 273
- February 2020 to June 2026 · 1 without a date
- Maladministration found
- 82%
- 225 of 273 rulings: severe maladministration, maladministration or partial maladministration
- Severe maladministration
- 4
- rulings with this overall outcome. The Ombudsman’s 2025-26 report counts 20 severe maladministration findings (it counts findings, not rulings).
All landlords: maladministration found in 73% of rulings (13,428 of 18,334).
Open the full interactive viewSee, filter and share all 273 rulings.
What the Ombudsman decided
| Outcome | Rulings | Share |
|---|---|---|
| Severe maladministration | 4 | 1% |
| Maladministration | 120 | 44% |
| Partial maladministration | 101 | 37% |
| Reasonable redress | 19 | 7% |
| No maladministration | 20 | 7% |
| Outside jurisdiction | 5 | 2% |
| Mediation | 4 | 1% |
“Maladministration found” on this site means the first three outcomes: severe maladministration, maladministration or partial maladministration. What these words mean.
Orders or recommendations
Number of rulings with each tag. The Ombudsman’s archive uses one tag for both orders and recommendations, and one ruling can have several. Where the outcome was reasonable redress or no maladministration, they are recommendations.
| Tag | Rulings |
|---|---|
| Compensation | 240 |
| Apology | 144 |
| Take Specific Action (non-repair) | 107 |
| Repairs | 54 |
| Other | 47 |
| Case Review | 46 |
| Staff Training | 25 |
| Policy Review | 24 |
| Process Change | 16 |
What the complaints were about
| Category | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| Managing Relations | 175 | 159 | |
| Repairs (includes damp and mould) | 134 | 121 | |
| Financial | 42 | 38 | |
| Estate Management | 38 | 30 | |
| Moving/ | 32 | 22 | |
| ASB/ | 25 | 18 | |
| Information and data management | 19 | 18 | |
| Health and Safety (inc. building safety) | 15 | 12 | |
| Planned Works | 7 | 6 | |
| Occupancy Rights | 3 | 2 |
A ruling can have more than one category tag. 24 rulings have no category tag in the Ombudsman’s archive.
Rulings by year
| Year | Rulings | Maladministration found | Bar chart |
|---|---|---|---|
| 2020 | 3 | 2 | |
| 2021 | 14 | 8 | |
| 2022 | 29 | 23 | |
| 2023 | 42 | 38 | |
| 2024 | 46 | 41 | |
| 2025 | 102 | 81 | |
| 2026 | 36 | 31 |
Calendar years, by the date printed on each ruling.
1 ruling without a date is not shown.
Size and complaint rates
Why the home counts differ: the Ombudsman counts homes owned or managed under its jurisdiction, including leasehold homes. The Regulator counts social homes owned.
Housing Ombudsman, 2025-26
Figures from the Ombudsman’s 2025-26 report on this landlord.
1 April 2025 to 31 March 2026. Counted by finding, not by ruling.
35,261 homes owned or managed under the Ombudsman’s jurisdiction, 31 March 2026
These per-1,000 figures are the Ombudsman’s own, for 2025-26. “Cases” counts all the cases the Ombudsman dealt with about this landlord, not only the determinations below.
- Determinations (cases decided)
- 157
- Findings
- 359
- Maladministration findings
- 231
- Maladministration rate (share of findings)
- 67%
- Severe maladministration findings
- 20
- Compensation ordered
- £109,489
The Ombudsman’s report on this landlord and its 2025-26 data table differ: determinations 157 in the report, 158 in the data table. We show the report’s figures because that is the document we link to.
Regulator of Social Housing, 2024/25
Tenant Satisfaction Measures, year to 31 March 2025.
25,326 homes owned social rent and shared ownership, 31 March 2025
- Stage 1 answered on time
- 70.2%
- Stage 2 answered on time
- 73.7%
“On time” means within the Complaint Handling Code timescales. Medians from the Regulator’s 2024/25 headline report. Contains public sector information licensed under the Open Government Licence v3.0.
The landlord’s own satisfaction results page (may now show 2025/26 figures)
Latest rulings
See and filter all 273The 10 most recent of 273 published rulings. Each links to the full ruling on the Ombudsman’s website.
- 30 June 2026Case 202430146 · Secure TenancyOutside jurisdiction
What the complaint was about (from the ruling) “The resident’s complaint is about the landlord’s actions around CCTV cameras at his property.”
- 30 June 2026Case 202345567 · Shared OwnershipMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Queries and concerns about service charges and acts of the external managing agent. Complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 18 June 2026Case 202405982 · Assured TenancyNo maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of: The resident’s request for a meter cupboard key. Staff conduct. The complaint.”
- 4 June 2026Case 202434791 · LeaseholderPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Request for a copy of a surveyor’s report. Associated complaint.”
Orders or recommendations: Apology, Take Specific Action (non-repair)
- 1 June 2026Case 202534568 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) (shortened) “The complaint is about: The landlord’s handling of the resident’s reports of no heating or hot water. The landlord’s handling of the resident’s reports of broken and ill-fitting windows. The landlord’s handling of the resident’s concerns about unsafe electrics and request to be temporarily…”
Orders or recommendations: Apology, Case Review, Compensation, Repairs
- 29 May 2026Case 202501751 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s request to remove the radiator covers, and the associated damage.”
Orders or recommendations: Apology, Compensation
- 29 May 2026Case 202409519 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of noise and ASB reports. We have also investigated the landlord’s handling of the complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 28 May 2026Case 202504833 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The resident’s complaint is about how the landlord dealt with a replacement kitchen. We have also considered how the landlord dealt with the resident’s complaint.”
Orders or recommendations: Compensation, Repairs, Take Specific Action (non-repair)
- 27 May 2026Case 202345787 · Assured TenancyMaladministration
What the complaint was about (from the ruling) “The landlord’s handling of the resident’s: Concerns about staff conduct. Complaint.”
Orders or recommendations: Apology, Compensation, Take Specific Action (non-repair)
- 26 May 2026Case 202410392 · Assured TenancyPartial maladministration
What the complaint was about (from the ruling) “The complaint is about the landlord’s handling of the resident’s: Report of leaks and subsequent damp and mould. Associated complaint.”
Orders or recommendations: Apology, Compensation
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